Oferta pracy

Lead Digital Copywriter (Wealth & Personal Banking IT)

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Technologies we use


  • Jira

  • Confluence

  • Adobe

About the project

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

The UX writing team sits within Experience Design and is responsible for managing HSBC’s content on multiple platforms for Wealth and Personal Banking (WPB) globally We are currently seeking an experienced individual to join this team in the role of Lead Digital Copywriter

Your responsibilities

  • Lead collaboration with our Experience Design team, Product and Analysis teams to create clear, consistent, and market-leading content for our products and features.

  • Drive production of high-quality and accurate copy across digital and social channels for products and services.

  • Work across a variety of projects, ensuring adequate and appropriate prioritisation.

  • Ensure all content presents an accurate overview of brand and is aligned to brand guidelines/tone etc.

  • Communicate effectively with stakeholders at a local, regional and global level.

  • Identify opportunities from a copy standpoint to improve our customers' digital experience.

  • Manage a small team of UX Writers, (circa 20-30% of time) being people focused rather than task focused.

Our requirements

  • Experience of User Centred Design methodology and its practical implementation.

  • Experience and knowledge of delivering digital best practice in areas such as content management and accessibility is advantageous.

  • People experience in customer focused organisations, in disciplines such as Digital, Design or product management, with leadership skills motivating and inspiring others to excel.

  • Experienced in multi-channel content creation (web, mobile, tablet).

  • Excellent relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities, including the ability to communicate technical issues, resolve differences and influence stakeholders.

  • Familiar with the use of tools including Confluence, JIRA or Adobe Experience Manager.

  • Strong communication skills, both written and verbal, to explain complex or technical issues in plain English.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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