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The role holder will be responsible for designing, costing and documenting large/complex solutions within the Service Architecture domain in the context of bids and other presales engagements. They will be a competent design authority for the Service part of Fujitsu’s managed services solutions, demonstrating an understanding of the customers’ business and commercial needs. They identify, design and deliver competitive solutions and compelling strategies as response to customers’ requirements. The Service Architecture domain is responsible for the design of the following elements of the solutions:
IT Service Desk and Customer Experience
IT Service Management and Governance (e.g. ITIL® v3, v4, Agile)
Service Integration and Management (e.g. SIAM)
Service Automation and Innovation (e.g. Virtual Agents, Orchestration)
Service Operating Models and Support Models
ITSM toolset and Integration (e.g. ServiceNow, BMC Remedy)
Service Performance and Measurement (e.g. Reporting, SLA, XLA, KPI)
Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.
In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2P, O2C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.
At Fujitsu we firmly believe that technology enables people's happiness and wellbeing. As it plays a more important role than ever before, we must put people at the center of everything that we do. We believe a human-centric approach is the only way to deliver on the promise of the digital.
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyLead Domain Architect, Masovian