sharing the costs of sports activities
Niestety, nie wspieramy Twojej przeglądarki
Niestety nie wpieramy Twojej przeglądarki co może znacznie wpłynąć na poprawne ładowanie skryptów strony.
Oferta pracy
Lead Domain Architect
Fujitsu Technology Solutions Sp. z o.o.About the company
- MasovianMasovian
- offer expired a year ago
- contract of employment, B2B contract
- full-time
- specialist (Mid / Regular)
- home office work
- Immediate employment
- remote recruitment
Technologies we use
Operating system
About the project
The role holder will be responsible for designing, costing and documenting large/complex solutions within the Service Architecture domain in the context of bids and other presales engagements. They will be a competent design authority for the Service part of Fujitsu’s managed services solutions, demonstrating an understanding of the customers’ business and commercial needs. They identify, design and deliver competitive solutions and compelling strategies as response to customers’ requirements. The Service Architecture domain is responsible for the design of the following elements of the solutions:
IT Service Desk and Customer Experience
IT Service Management and Governance (e.g. ITIL® v3, v4, Agile)
Service Integration and Management (e.g. SIAM)
Service Automation and Innovation (e.g. Virtual Agents, Orchestration)
Service Operating Models and Support Models
ITSM toolset and Integration (e.g. ServiceNow, BMC Remedy)
Service Performance and Measurement (e.g. Reporting, SLA, XLA, KPI)
Your responsibilities
- Identifies the customer requirements for the solution, building strong relationships and acting as a major influencer in the customer choice towards Fujitsu.
- Maps the customer needs to the Fujitsu portfolio within their domain/areas of expertise in the most effective way.
- Contributes to the requirements registry and produces the solution KSVI for their elements.
- Designs innovative, cost effective solutions incorporating components from other contributing specialists.
- Produces or oversees the production of solution costs for respective elements.
- Owns part of RAID log related to the corresponding areas of expertise.
- Produces the required bid artefacts and deliverables within their domain/areas of expertise.
- Shapes technical proposals to be commercially acceptable to the customer and proposes solution/service trade-offs when needed.
- Coordinates the work of SMEs contributing to the design and implementation of the elements in scope when applicable.
- Takes part in due diligence activities and necessary customer workshop activities as part of the solution development and bid processes
- Participates in bid assurance process, bid reviews and defends the solution. Ensures all solution elements fully comply with the company's governance and approval process.
- Takes an active role, supporting/leading where necessary, in contract negotiations to ensure that the contract correctly represents the solution and offer.
- Shares knowledge with colleagues and makes useful additions to Fujitsu’s presales knowledge repositories.
- Represents Fujitsu at customer forums, conferences, and professional bodies to build Fujitsu’s reputation in the marketplace.
Our requirements
- Minimum of 5 to 10 years of experience working in IT managed services as a Service Delivery Manager, responsible for Service Desk Operations or managing multiple ITIL® processes (e.g. Change, Asset, Problem, etc).
- 6 years of experience working in the presales environment designing IT Service Desk, Service Management and Service Integration related solutions (preferred)
- Alternatively, 6 years of experience in design and implementation of IT Service Desk and IT Service Management services in key/strategic transition and transformation programmes
- Knowledge of the bid lifecycle processes, solution design and costing approaches, and well-established architectural development methodologies (e.g. TOGAF, Design Thinking)
- Excellent understanding of the role and mechanics of IT Service Management disciplines within an IT managed services environment
- Excellent understanding service operating models for major IT systems
- Excellent understanding of omni-channel IT Service Desk design, implementation, operation and associated automation technologies (e.g. Chatbot, VA, ITSM, Self-Serve, Telephony, etc.)
- Understanding of Service Performance and measurement associated with Service Desk and Service management (SLAs, XLAs, KPI, reporting)
- Experience in sizing and/or costing IT Service Desk and Service Management solutions overall
- Industry knowledge of ITIL® v3 and v4 (practical application), SIAM, Agile, Service Orchestration / Automation, main ITSM toolset (ServiceNow, BMC, etc), IT Service Desk and Customer Experience.
- Good knowledge of ITSM interfaces with Enterprise Management tooling
- Ability to write coherent, concise, and readable technical service documentation.
- Ability to write persuasive, targeted and concise proposal documents.
- Experience of working to tight timescales within a high energy team environment.
- Ability to influence senior stakeholders both internally and externally with varying objectives.
- Problem solving skills: able to think conceptually and tackle complex problems by redefining the situation into well-defined requirements and potential solutions.
- Innovative thinking and creativity: out of the box thinker able to create compelling solutions from scratch with minimum available information and data
- Critical thinking & analytical mindset
- Fluent in English; other languages are a plus
- Be able to communicate and present effectively at all levels
- Good business and data analysis skills
- Proficient MS Office skills
- Educated to Degree or able to evidence equivalent relevant experience
What we offer
- You will work in a collaborative, close-knit team
- You will be encouraged to work smart and work in your own way
- You will be a part of a leading global technology business
- You will be trusted to deliver your work
- You will get an extensive benefit package supporting your work-life balance, health and comfort to work from home
- You will be able to work with top technology providers in the industries
Benefits
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- sharing the costs of tickets to the movies, theater
- christmas gifts
- employee referral program
- one shorter working day
Fujitsu Technology Solutions Sp. z o.o.
Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.
In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2P, O2C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.
At Fujitsu we firmly believe that technology enables people's happiness and wellbeing. As it plays a more important role than ever before, we must put people at the center of everything that we do. We believe a human-centric approach is the only way to deliver on the promise of the digital.
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPowiadamiaj mnie o podobnych ofertach
Lead Domain Architect, Masovian