Oferta pracy

Lead Engineer – Mobile (ITID Und User Services)

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • manager / supervisor
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Technologies we use


  • Microsoft Intune

  • MDM

  • Blackberry


  • Confluence

  • Jira

About the project

The Unified Collaboration team under End User services within ITID provides the mobile, collaboration and communication services to Business functions. Under Unified Collaboration, the Lead engineer for mobile will be responsible for AV operations and delivery tasks.

The Mobile engineering pod will continue to deliver HSBC’s corporate-owned and Bring Your Own Device (BYOD) solutions to smart phones and tablets. It will review and define the hardware/handsets used, define the configuration to be applied (in conjunctions with HSBC’s Cybersecurity team as appropriate), manage and control the core infrastructure that provides the mobile solutions, and be accountable for all engineering work on those solutions.

Your responsibilities

  • Act as a change agent for sustainable continuous improvement, identifying and removing organisational barriers affecting the team, processes and products owned

  • Maintain support of existing Blackberry and Microsoft Intune mobile infrastructure by providing 3rd line support to operations teams

  • Drive an agile mind-set within the team by adopting the practices and processes identified as being required for our engineering pods, leveraging agile delivery methods, associated frameworks and Bank tools

  • Ensure the team’s delivery is aligned with the ITID strategy, vision, and the Product Management direction

  • Identify continuous improvement opportunities within the team, focusing on automation, process improvement, how technology is best leveraged and technology shift opportunities

  • Be accountable for the team’s budget as assigned, perform vendor management as needed against assigned partners, following all applicable HSBC and ITID policies and procedures for financial and team management

  • Work with the ITID platform managers to identify and agree improvement opportunities, reallocating staff, products or services if this benefits the organisation

  • With Product Management, prepare business cases for the implementation of new products; support the delivery of these business cases up to board level

  • Work with other development teams and the business to ensure any new solutions are onboarded smoothly and securely to the HSBC ecosystem

Our requirements

  • Experience in mobile infrastructure solution deployment and support

  • Stakeholder management

  • Vendor Management

  • Communication Skills

  • Technical knowledge of Blackberry mobile infrastructure

  • Technical knowledge of Microsoft Intune MDM


  • Experience and working knowledge of enterprise mobile infrastructure

  • Industry standard certifications in the technology area of work would be preferred

What we offer

  • Working in an international team within an international environment and daily interaction with customers, colleagues and providers in various countries

  • Flexible work and optional remote working

  • A highly standardized IT environment, using the latest technologies

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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