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Lead Software Development L3 Support Engineer - Software Developer

HCL Poland

  • offer expired over a month ago
  • contract of employment
  • full-time
  • manager / supervisor, team manager
  • CV is not required by the employer
  • remote recruitment

HCL Poland

Opolska 112

Prądnik Czerwony


Technologies we use


  • Java

  • SQL

Operating system

About the project

We are currently looking for Lead Software Development L3 Support Engineer, for the BigFix Inventory product team in Krakow, located at O3 Business Campus on Opolska street. We are looking for talented, self-motivated, and curious people.

We offer environment where you can grow as a person and engineer. Do you enjoy digging into operating systems, virtualization technologies, different hardware platforms – BigFix is the platform combining data from all kinds of endpoints in single place, so apply to us!

Your responsibilities

  • Troubleshooting and resolving BigFix Inventory issues reported by customers in the field from root cause analysis, trough the workaround/mitigation to the final fix in the code.

  • Helping customer during dedicated sessions with BigFix Inventory issues.

  • Being part of BigFix Inventory development, especially improving its serviceability, stability, and reliability.

  • Improving support process.

Our requirements

  • At least1-3-year demonstrated experience in IT support, customer service or any other relevant.

  • Knowledge of Java programming language, general understanding of web applications development.

  • Knowledge of shell script programming.

  • Knowledge of operating systems fundamentals and basic configuration / administration (Windows, Linux).

  • Knowledge of SQL / relational databases (MS SQL, IBM DB2).

  • Strong analytical ability.

  • Be opened to learn new technologies/programming languages up to a professional level.

  • Efficient communication.

  • Good team player.

  • Ability to collaborate with geographically distributed cross-functional teams.

  • Good written and verbal communications skills in English.

What we offer

  • Life insurance

  • Private healthcare

  • MultiSport Card

  • Clear career path in a growing multinational organization

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • retirement pension plan

  • extra social benefits

  • employee referral program

  • charity initiatives

Recruitment stages





Technical & HR Interview


Offer Rollout

At HCL, we don’t just accept the differences—we support it and celebrate it. We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

Please, read our Candidate Data Privacy: https://www.hcltech.com/candidate-privacy-notice

Remote Work

During pandemic, remote work is the only available option. When the pandemic ends both remote and office work will be available as we want to meet with our team in our brand new office.

HCL Poland

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 150,000+ ‘Ideapreneurs’ working in 46 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. HCL generated consolidated revenues of USD 9.94 billion for 12 Months Ended 31st March, 2020.

We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age.

HCL’s global delivery center in Krakow was established in 2007. It works with several Fortune 500 firms, primarily offering multilingual global technical support. Today, we assist more than 35 customers in 18 different languages.

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