Learning Operations Service Coordinator with German
3M Service Center EMEA Sp. z o.o.
WrocławWrocław, Lower Silesia
- offer expired 2 months ago
- contract of employment
- manager / supervisor
- remote recruitment
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.
“3M’s culture is driven by curious, spirited and collaborative people who are constantly asking ‘What if?’ And the many talents of 3Mers around the globe have me incredibly excited about what’s to come next.” – Kristen Ludgate, senior vice president of Human Resources at 3M
The Impact You’ll Make in this Role
As a Learning Operations Service Coordinator - you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.
Goal of the position:
- Assist the upskilling of the 3M organization in partnership with HR L&D
- Provide the support necessary to ensure regulations compliance for the business
- Enable internal clients to meet business objectives by identifying and solving customer information and processing problems
The Service Coordinator will work within the broader Global Service Center, focusing on the building and delivery of professional development programs and compliance functional training
- The position is part of a global team partnering with Learning and Training leaders in 3M
- Responding to technical and operational support cases through ticketed system
- Coordinate with the Learning Operations Service Team to ensure cases are addressed within established Service Level Agreement (SLA) guidelines
- Follow standard operating procedures for programs supported by the team globally, including: uploading and management of learning content and meta-data, learning page and/or channel configuration, instructor-led Training set up/configuration, data capture and roster reconciliation, generating reports based on users’ criteria
- Support learner and admin questions and issues based on pre-established processes - evaluate, resolve, and respond to Tier 1 issues from learners and admins, appropriately track user issues, analyze patterns, and escalate problems accordingly
To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:
Spoken and written English - language fluency preferred
Knowledge of additional language: German min. B2 level
Exceptional communication skills providing customer support
Bachelors degree or equivalent
Technical administration knowledge of Learning Experience Platforms and Learning Management Systems
Outstanding customer service abilities
What we offer
3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Private medical care
Opportunity to work globally as part of an international organization
Work in a respectful, inclusive and friendly environment with open door policy
Professional training and onboarding package
Supporting your professional development, possibility to gain certifications/co-founding studies
Supporting your work-life balance through being a part of community groups, CSR actions, volunteering
Internal integration events
3M Service Center EMEA Sp. z o.o.
Nauka i opracowane w 3M nowoczesne technologie znajdują zastosowanie na całym świecie, poprawiając jakość życia. Osiągamy roczną sprzedaż na poziomie 33 miliardów dolarów, a ponad 93 000 naszych pracowników współpracuje z klientami na całym świecie. 3M od lat angażuje się w innowacje. Budując przestrzeń do poszukiwania nowych rozwiązań, zachęcamy i wspieramy naszych pracowników do podejmowania ryzyka w wypracowywaniu kreatywnych rozwiązań. Czerpiemy z różnorodności, co owocuje innowacyjnością. U nas możesz wykorzystać swój talent, tworząc rozwiązania, które mają znaczenie.