Life Insurance Customer Service Officer with Dutch





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Location Statement
Life Insurance Customer Service Officer with DutchNumer ref.: 134295
Scope of duties:
For our Customer Service department, we are looking for a customer  service employee who can assist consumers and brokers. Initially it is  primarily a true front office function, where customer and intermediary  requests are received and handled by telephone or live chat. Examples of  activities are answering or handling questions about life insurance  products, increasing or decreasing the insurance premium, sending a  surrender offer, checking submitted data or paying out an insurance  policy that has (almost) expired. Your role in this initially consists  of having telephone contact with consumers. After you have mastered the  basics, you also pick up the conversations with brokers and you can  start the live chat. In addition, back office tasks are performed in the  department. Development opportunities are offered to master this in  order to enable variation in work and flexible deployability (within the  department and beyond).
Required Technical and Professional Expertise
We  are looking for an ambitious, eager to learn and optimistic colleague with high Dutch language skills. We want to exceed customer  expectations, deliver quality and comply to laws and regulations. Obtaining a Wft Basis certificate is therefore a requirement to get  started. Once you start working, you have 5 months to also obtain Wft Vermogen.
  • Very good communication skills, both in spoken and in written in Dutch
  • Communicative English
  • Teamwork analytical and communication skills
  • Accuracy, diligence and commitment
  • Strong organizational & problem-solving skills
Preferred Technical and Professional Expertise
  • Previous experience in customer service or finance area would be an asset
We offer:
  • job contract
  • the opportunity to participate in training and language courses
  • an extensive benefits package (Multisport, OK System, private medical healthcare, life insurance, cinema tickets)
  • an induction training that will allow you to smoothly transition into your new role
What makes IBM BTO unique:
  • global communication: want to improve your language skills? We will invest in you!
  • flexibility: employee development matters to us, that’s why every vacancy is open for internal recruitment
  • diversity: different nationalities united in one team
  • initiative: have ideas for improvements? We want to hear them!
Your Life @ IBM:
Are you craving to learn more? Prepared to solve some of the world’s  most unique challenges? And ready to shape the future for millions of  people? If so, then it’s time to join us, express your individuality,  unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves  their own path, and uses their expertise to help co-create and add to  our story. Together, we have the power to make meaningful change – to  alter the fabric of our clients, of society and IBM itself, to create a  truly positive impact and make the world work better for everyone.
It’s time to define your career.

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