Oferta pracy

LN Product Support Analyst – Finance module

Infor

  • Wrocław

    Wrocław, Lower Silesia
  • offer expired 17 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

An exciting opportunity has arisen to be part of the Support Team based in Wroclaw.

Successful candidates will be given full product training and a mentorship over 18 month.

The Product Support Analyst provides application and technical support to customers, answering complex questions on function and usage of the product via the telephone and/or remote connection. Support includes functional analysis, program analysis, testing and debugging to resolve customer reported issues. This position serves as primary support liaison between company and customer in a highly team oriented environment.

Key Responsibilities

•Resolves client application questions or problems in system set up, product functionality and product enhancements within the Finance Module of the ERP.

•Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.

•Involved in any additional follow up, testing and troubleshooting.

•Manages workload effectively following Support Procedures.

•Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments.

•Focuses on developing knowledge in the specific ERP product.

•Contributes information to the Support knowledge base.

Our requirements

  • Recently graduated in Sciences, Finance, Accounting, Economics, or equivalent comprising a solid knowledge of Financial Accounting.

  • Fluent English

  • Customer Service oriented mindset.

  • Good problem solving, analytic and technical skills.

  • Team player with the ability to build strong peer and interpersonal relationships.

  • Good writing and editing skills which enable you to provide oral and written communication that effectively articulates complex ideas.

  • User of Microsoft Office applications

  • Preferred Qualifications:

  • Another European language. Italian, German or Russian would be preferred.

What we offer

  • Opportunity to work with the 3rd largest Enterprise Software company in the world

  • Training and development programs

  • Rewarding career in an international working environment

  • Opportunity to work alongside recognized experts in the field

  • My Benefit System

  • Sodexo

  • Private Medical Care

  • Our Values

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.

We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor does not discriminate in employment opportunities or practices on the basis of race, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age or individuals with disabilities. At Infor we value your privacy that’s why we created a policy that you can read here.

Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all. We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

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