Logistic Business Analyst - GTnT

Technologies we use

Your responsibilities

• Keeping the lights on:

• Support the LE Product Managers and the Head of GTnT CoE in prioritising, coordinating and communicating the resolution of live product issues within Service Level Agreements (SLAs)

• Evolving and improving:

• Explain the customer and business need to the immediate team, and collaborate effectively with them to break down complex pieces of work into smaller deliverable pieces of value; work with the team to write user stories and acceptance tests, provide direction on short-term tasks/near-term priorities

• Cooperate with customer, business and SMEs (Subject Matter Experts) to gather business requirements, validate and document them

• Support the LE Product Managers, the Head of GTnT CoE in defining any capital budget, developing the benefit/investment case(s) for the role’s product(s) and coordinate allocated capital to execute the roadmap and ensure the product(s) is delivering value for money

• With the support the LE Product Managers, manage successful end-to-end delivery of LE deployments, prioritising work and making appropriate trade-offs

• Communicate progress, proactively manage risks and issues, escalating to the LE Product Managers and Head of GTnT CoE where necessary

• Collaborate effectively with Manufacturing/Supply Chain Compliance Business Owners, End Markets, engineers, architects, data scientists, Report Analysts, other product teams across BAT, along with 3rd parties to launch new products - maximising re-use across the group

• Understand and report progress against agreed outcomes and related success measures

• Use data to drive analysis of new features / iterations and drive prioritisation of future work

• Ensure that system training materials are amended to reflect new product iterations and published on the relevant Learning Management System (LMS), and deliver face-to-face training where required

• Governing and empowering:

• Continually promote knowledge of the Supply Chain Compliance platform across regions and markets

• Maximising usage:

• When escalated by the relevant Subject Matter Expert (SME), support them in collaborating and influencing End Market SMEs and/or Leadership Team members to deploy initiatives to improve the End Market adoption and compliance metrics beyond benchmark/threshold within an acceptable timeframe

• Work with End Market Subject Matter Experts (SMEs) to identify the root causes of inadequate adoption or compliance metrics

• Coordinate post-launch activities to validate value realisation through post investment reviews

• Deployments:

• Coordinate and guarantee that new capabilities are delivered for current live markets with sufficient quality and testing

• Actively manage, contribute to and invigorate the Super User Community for relevant product(s), ensuring its sustained long term. This includes ensuring factories and warehouse appoint new Super Users when needed

• Manage system training material development budget and ensure the relevant SME coordinates the creation and publishing of updated system training materials

Our requirements