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Logistic Specialist

  • Gliwice, śląskie
  • Specjalista
  • 25.10.2017

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Logistic Specialist – Customer Service
    Workplace: Gliwice
    Plastic Omnium Auto in Gliwice


    The Customer Support Representative ensures that all customer needs are promptly addressed by responding to customer’s requests, orders, questions and concerns in a timely and accurate manner, while exercising the highest level of service and quality to guarantee on-time-in-full deliveries from PO to Customer to fulfil his production needs while inventory levels and delivery costs are kept minimum.

    Main activities:

    • Ensure to provide excellent customer service in timely and accurate manner.
    • Serve as liaison between customer support team, management and customer to improve customer service and business productivity.
    • Analyze customer complaints and provide appropriate corrective actions.
    • Ensure customer satisfaction by meeting customer needs in courteous and timely manner.
    • Track, follow-up and resolve customer’s outstanding issues in a timely fashion.
    • Develop customer service programs in order to provide outstanding service.
    • Prepare documentation and reports on routine customer correspondence for future reference purpose.
    • Develop and maintain in-depth product knowledge.
    • Communicate customer feedback to technical and marketing teams in order to develop processes for better serving customers.
    • Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.

    Position requirements:

    • Education: higher school.
    • Foreign languages: English or German.
    • Others: Driving license „B”.
    • MS Excel, MS Word, MS PowerPoint, MS Access.
    • MRP systems (for ex. SAP).
    • Experience: min 2 years in Logistics
      (best in automotive).

    We offer:

    • Cooperative work with specialists and experts in division departments
    • Package of insurances, including medical’s
    • Multisport card

    Interested candidates are pleased to send CV

    You are kindly requested to include the following clause in your application: “I hereby give my consent to the processing of my personal data included in my job application for the purpose of the recruitment process and after its completion for the purpose of future recruitments for company Plastic Omnium Auto Sp. z o.o. in Gliwice (pursuant to the Personal Data Protection Act as of 29 August 1997, Journal of Laws No. 133, item 883).