Logistics Customer Service Specialist


  • Warszawa, mazowieckie

  • ogłoszenie wygasło rok temu
  • Umowa o pracę
  • Pełny etat
  • Specjalista (Mid / Regular)
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.  All the way.
Logistics Customer Service SpecialistNumer ref.: 134481
Together with your team, you will be responsible for creating tailor-made logistics solutions for our customers, enabling them to outsource their logistics value chain to us. Your job will be to create truly integrated end-to-end logistics services and transportation solutions that moves the world for our customers. This involves owning the customer experience by managing the shipment process and coordinating with the various countries and global logistics teams. 

In addition, you will: 
• Build customer relationships and be curious about customer business needs and drivers in order to better serve them and identify new business opportunities 
• Ensure the whole shipment life cycle is executed smoothly, monitor agreed service-level agreements and identify root causes if expectations are not met 
• Coordinate with the commercial organization on customer commitments and forecasts 
• Advise Maersk management on potential service failures and trends 
• Drive continuous improvement to satisfy customers and ensure we do things better and smarter
• Support the digitization agenda by positively influencing customers’ uptake of new e-features 
You possess excellent planning skills, and you have the ability to juggle different tasks at the same time without losing the bigger picture. Also, you love delivering great customer experience and your well-developed communications skills allow you to tackle any issues with a smile and quickly identify the right solution. 

Moreover, you: 

• Preferably come with a background as freight forwarder and/or logistics supply chain role.
• Preferably have previous experience working with EDI/SAP.
• Have previous customer experience from a customer-facing role 
• Like spotting ways to optimize existing processes 
• Speak and write English effortlessly, and you are also fluent in Polish
At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. 

Innovation will play a huge part in getting us there. And joining us at our office in Tricity Area, we will empower you and your colleagues in our Customer Experience Supply Chain Management team to find new ways to take the complexity out of logistics – and make it as simple and customer-friendly as possible. 

This also means you will get ample opportunity to develop your talent and take your career further – and we will support you in your endeavors. 

The opportunity is available both in Gdynia and Warsaw.

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