• An energy leader
  Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
• 
  Vibrant community
  Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
• 
  Opportunies for growth
  Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
• 
  Impactful collaboration
  Be an important participant of an international project.

We are looking for:

Principal Accountabilities:

You would respond to customers promptly in professional and courteous manner. You would handle orders and nominations through various channels, web based multi partner platform, from Customer Service Operations, via direct calls and email. You would liaise with the Transporters, Plants and Product Schedulers to ensure that the requested product and transport is available, can be safely executed and to promptly resolve problems. You would monitor, manage and communicate ETA issues and delivery delays. You would close your transactions accurately and on time with particular focus on daily and month end close You would ensure an accurate daily close by managing all relevant error logs to ensure that no orders or invoices are blocked. You would resolve customer care enquiries including urgent order, changes, complaints, disputes.