Logistics Scheduler with Dutch

Shell Business Operations

Shell Business Operations

Czerwone Maki 85


Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture


  • An energy leader
    Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.

  • Vibrant community
    Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.

  • Opportunies for growth
    Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.

  • Impactful collaboration
    Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

We are looking for:

Logistics Scheduler with DutchNumer ref.: R44285

The Role

The Logistics Scheduling Team safely provides customer focused daily distribution and operations services, for Shell Bitumen and Sulphur, that are prompt, cost effective and sustainable.  

You execute your activities perfectly so that you leave no dollar on the table and you create high levels of customer and front line staff satisfaction. 

You are the face to our customers and are responsible for the customers end to end (order to cash) experience of Bitumen and Sulphur orders across continental Europe.


Principal Accountabilities:

You would respond to customers promptly in professional and courteous manner. You would handle orders and nominations through various channels, web based multi partner platform, from Customer Service Operations, via direct calls and email. You would liaise with the Transporters, Plants and Product Schedulers to ensure that the requested product and transport is available, can be safely executed and to promptly resolve problems. You would monitor, manage and communicate ETA issues and delivery delays. You would close your transactions accurately and on time with particular focus on daily and month end close You would ensure an accurate daily close by managing all relevant error logs to ensure that no orders or invoices are blocked. You would resolve customer care enquiries including urgent order, changes, complaints, disputes.



  • Working Level of SAP user knowledge

  • Experience in Operations and road distribution activities

  • Customer care or external relationship management

  • Dutch min. B2

  • Focused on Customer Experience
  • Autonomous and enterprising
  • Driven to improve delivery performance for customers
  • Well organized and able to manage priorities and achieve daily goals by close of business.
  • Resilient under pressure and able to remain calm in the face of tough challenges
  • Possess MS Office especially Excel Skills

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.


Contact us:

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.


Shell in Kraków departments:

Customer Operations Contracting&Procurement Trading&Supply Finance Operations HR Service

External Relations Internal Communications Order to Delivery Lubricants Supply Chain Legal

Retail Technical Asset Operations Creative Solutions

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