Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Low Severity Incident Coordinator

SII Sp. z o.o.

  • Częstochowa, śląskie

  • ogłoszenie wygasło 2 lata temu
  • Umowa o pracę, Kontrakt B2B
  • Pełny etat
  • Kierownik / Koordynator
  • praca zdalna
  • rekrutacja zdalna
In respect of recommendations concerning coronavirus to limit face-to-face meetings, we are open to conduct recruitment interviews online, using video-conference.
Low Severity Incident CoordinatorNumer ref.: 211122-IU2QH
Your role:

We are looking for IT Low Severity Incidents Coordinator who will be responsible for helping business users get the expected help from external vendors. We base our work on main entry criteria such as aging incidents, ownerless incidents, and escalations.

  • Ensures performance by monitoring the execution of the operational service processes
  • Coordinates the resolution of low severity incidents and communicates with all involved stakeholders about the status within Tower Control and Support
  • Initiates trend analyses of incidents, and ensures detection and validation of problem suggestions
  • Ensures problems are assigned to the correct resolver group
  • Be a member of improvement meetings with leading vendors
  • Prepare and share reports and set plans to improve the situation in queues handled by individual group owners
  • Coordinate technical bridge calls between vendors
Your skills:
  • Minimum 1 year of experience in Service Coordination or Incidents Management
  • Knowledge of ServiceNow – knowledge of reporting modules would be a plus
  • Knowledge of ITIL, especially incident, request, problem, change, and knowledge management
  • Intermediate knowledge of Excel – mainly data editing and pivots tables
  • Experience in vendor management – require from vendors to follow incident policies and contracted SLAs
  • Result-oriented team player and good motivator with business sense and understanding of commercial urgency
  • Fluency in oral and written English (minimum B2 level)
  • ITIL foundation or greater certification would be a plus

Why is it worth joining us?

  • Great Place to Work since 2015
    it's thanks to our workers' opinions that we get the title and implement new ideas
  • Dozens of fascinating projects
    for prestigious brands from all over the world, based on a variety of technologies
  • Employment stability
    Is your project coming to an end? Do you want to change it? We'll find you a new one! We have an application for this – Job Changer
  • Financial stability
    Revenue of EUR 200 m, no debts, preferred supplier status for many clients
  • Investment in your growth
    meetups, webinars, training platform and technology blog – you choose
  • 5 000+ experts
    to learn from and share your experience with
  • PLN 500 000 per year for your ideas
    with this amount, we support the passions and voluntary actions of our workers
  • Attractive benefits package
    private healthcare, MyBenefit platform, car discounts and more
  • Comfortable workplace
    Class A offices or remote work
  • Friendly management
    quick decision-making, we're all on a first-name basis
  • True values
    these are not empty words – we're guided by them every day
  • Fantastic atmosphere we're famous for
    created by all Sii Power People

Are you interested in this offer?

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