Machine Support Specialist with Russian (m/f)

• One or more years of experience using technical and analytical skills to detect, diagnose,

and resolve complex machine issues, particularly with hydraulic and electrical systems

• One or more years of experience in decision-making and driving high levels of customer

satisfaction

• One or more years of functional (in-field) experience with agricultural or off-road equipment

• Ability to influence without authority

• Effective communication skills, excellent English and Russian is a must (both written

and verbal)

• One or more years of experience developing and presenting training material

• Ability and willingness to work off-shift hours as needed and travel up to 20%

What Makes You Stand Out:

• Excellent communicator, who thrives on solving problems and working in a team

environment

• Experience with Dealer Technical Assistance Center (DTAC) processes and Case and

Contact Center Management System (CCMS)

• Experience using Service ADVISOR™ to diagnose and resolve machine technical issues

• Knowledge of dealer channel and dealer service capabilities

• Knowledge of John Deere tractors and/or Intelligent Solutions Group (ISG) applications

as they apply to planting, seeding, and tillage equipment

• A passion for business analytics or data science, and/or a willingness to pursue additional

training and education

• Knowledge of coding languages like R, Python, and SQL, and reporting tools like

Tableau, R Studio, Power BI, etc.

Education:

Ideally, you will have a degree or equivalent related work experience in the following:

Bachelor’s degree in Agriculture, Technology, Engineering, Marketing, Data Science/Analytics,

Statistics, or other quantitative disciplines