Machine Support Specialist with Russian (m/f)

John Deere

  • Tarnowo Podgórne (pow. poznański)

    Tarnowo Podgórne (pow. poznański), Greater Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment
  • запрошуємо працівників з України
ukrainian-friendly-overlay
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Develop in-depth technical knowledge of Production and Precision Ag Equipment and provide timely responses to Dealer Technical Assistance Center (DTAC) cases. Particularly focusing on Spraying and Seeding equipment with additionally supporting Tractor and Combine equipment.

  • Collect and analyze data from different sources (DTAC, machine telematics data, warranty, customer surveys, etc.) to support the problem resolution/corrective action process and develop reporting tools to communicate machine insigh to factory and field stakeholders.

  • Travel to customer and/or dealer locations to investigate product issues and provide resolution to in-field problems that dealers and other functions within the company cannot resolve.

  • Plan, develop, and deliver technical training for field teams and channel partners.

Our requirements

• One or more years of experience using technical and analytical skills to detect, diagnose,

and resolve complex machine issues, particularly with hydraulic and electrical systems

• One or more years of experience in decision-making and driving high levels of customer

satisfaction

• One or more years of functional (in-field) experience with agricultural or off-road equipment

• Ability to influence without authority

• Effective communication skills, excellent English and Russian is a must (both written

and verbal)

• One or more years of experience developing and presenting training material

• Ability and willingness to work off-shift hours as needed and travel up to 20%

What Makes You Stand Out:

• Excellent communicator, who thrives on solving problems and working in a team

environment

• Experience with Dealer Technical Assistance Center (DTAC) processes and Case and

Contact Center Management System (CCMS)

• Experience using Service ADVISOR™ to diagnose and resolve machine technical issues

• Knowledge of dealer channel and dealer service capabilities

• Knowledge of John Deere tractors and/or Intelligent Solutions Group (ISG) applications

as they apply to planting, seeding, and tillage equipment

• A passion for business analytics or data science, and/or a willingness to pursue additional

training and education

• Knowledge of coding languages like R, Python, and SQL, and reporting tools like

Tableau, R Studio, Power BI, etc.

Education:

Ideally, you will have a degree or equivalent related work experience in the following:

Bachelor’s degree in Agriculture, Technology, Engineering, Marketing, Data Science/Analytics,

Statistics, or other quantitative disciplines

Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • no dress code

  • coffee / tea

  • extra social benefits

  • meal passes

  • holiday funds

  • employee referral program

John Deere

Welcome to John Deere, the leading manufacturer of agricultural, forestry, construction, lawn and grounds care equipment supported by comprehensive parts and financial services solutions. With around 70,000 employees worldwide, we generate total sales of $35 billion. Join us and be key in managing the biggest global challenge: supplying 7 billion people with food, clothing and infrastructure.

Scroll to the company’s profile