Oferta pracy

Major Incident Controller

Fujitsu Technology Solutions Sp. z o.o.

  • Greater Poland

    Greater Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • junior specialist (Junior)
  • home office work, hybrid work
  • Immediate employment
  • remote recruitment

Technologies we use

Operating system

About the project

Service Process Controller for Major Incident Team for the Critical Resolution Centre (CRC) will be responsible for supporting, coordinating and controlling functions across Business Units and Customers, as well as providing support for Process Leads during the handling of Major and High Priority Incidents.

Your responsibilities

  • Collaboration with Major Incident Managers (bridge call participation, creation of written customer communications, resolver engagement and more).

  • Handling High Priority Incidents and communications with key stakeholders.

  • Developing a strong understanding of the Critical Resolution Centre service and its customers.

  • Creation and analysis of service reporting and metrics.

  • Supporting and nurturing process improvements and knowledge base improvements.

  • Taking responsibility for learning about all current customer needs

  • Proposing process improvements or innovation wherever possible.

Our requirements

  • Experience in a customer facing role in either a Retail, Finance, Manufacturing business model.

  • Exceptional written and verbal communication skills in English.

  • Meticulous attention to detail.

  • Strong critical thinking, deductive reasoning, and problem solving skills.

  • Ability to work in tight deadlines and maintain focus whilst under pressure.

  • Good interpersonal & relationship building abilities.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • extra social benefits

  • holiday funds

  • employee referral program

  • charity initiatives

  • one shorter working day

  • extra leave