sharing the costs of sports activities
- aleja Roździeńskiego 1, KatowiceKatowice, Silesian
- Valid for a monthuntil: 21 Aug 2021
- Remote recruitment
- contract of employment
- manager / supervisor
Leveraging technology to issue all communications and providing key stakeholder management.
Leading, driving, facilitating and chairing all investigation activities, meetings, and conference call.
Forming collaborative action plans with specific actions, roles and deadlines, and ensuring they reach completion.
Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution.
Being accountable for resolving the outage via workaround or permanent fix
Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews.
Supporting and nurturing process improvements and knowledge base improvements.
Continually maintaining and developing tools and resources to manage major incidents effectively.
Providing periodic major incident metrics reports.
Experience in a customer facing role in either a Retail, Finance, Manufacturing business model.
Incident Management knowledge and experience demonstrating understanding of both SLA & OLA delivery.
Exceptional written and verbal communication skills in English.
Be able to communciate with senior management and translate a techncial issue to business langauge including immediate impact and risk to business.
Meticulous attention to detail.
Exceptional meeting management skills.
Proven critical thinking, deductive reasoning, and problem solving skills.
Experienced operating in Multi Vendor or SIAM delivery is beneficial.
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
extra social benefits
sharing the costs of tickets to the movies, theater
employee referral program