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Manager Capacity Management

  • Kraków, małopolskie pokaż mapę
  • Kierownik
  • 2018-07-13

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:

    Manager Capacity Management
    Location: Kraków
    Ref No: OTPE/MCM/06/2018

    Support the implementation of the capacity planning and management process to optimally utilize GSC space and footprint without expending millions of additional dollars on adding to the property footprint. The role also will work on several data models/analysis that support the overall premises strategy for GSC. The role influences balanced distribution of incoming migrations by giving due consideration to Business Service location strategy, Capacity, BCP, Language, Local Regulatory constraints to name a few.  

    Key Accountabilities:

    • Manage the desk allocation across Business Services and drive key space optimisation initiatives
    • Drive capacity management in GSC locations - increase desk utilization in all sites, leading to an optimal utilization of 140%.
    • Forecast the ongoing needs within GSC Locations for real estate and work closely with Senior Management and CRE on integrating the business growth & cost reduction objective
    • Provide data that enables decisions on key capacity related matters including building exits, consolidation strategies and new building acquisitions
    • Develop capacity models that enable key decision making processes on GSC Capacity
    • Ensure seamless flow of incoming work into GSC Locations within limited footprint by working with key stakeholders and providing creative solutions to capacity problems



    • Proven experience in managing data and complex MI related tasks
    • Experience in applying proven methodologies, standards and tools in the preparation of user requirement and functional/procedural documents
    • Proficient in advanced MS Excel and VBA
    • Strong capability at negotiating and influencing stakeholders at all levels of the organization
    • Possess strong organizational, problem-solving and communication skills
    • Strong presentation skills – verbal and written
    • High commercial orientation with the objective to reduce the costs and improve efficiencies and service to the customer.
    • Statistical ability to analyse complex numerical data and provide logical recommendations /observations for senior management consumption


    We offer:

    • Stable job in professional team,
    • Interesting path of career in an international organization,
    • Consistent scope of responsibilities,
    • Private health care, employees’ benefits.


    Osoby zainteresowane prosimy o przesyłanie aplikacji klikając w przycisk aplikowania.

    Applications sent to us will be taken into consideration only if they include the following statement:

    I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
    In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]