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Manager - Case Advisor with Spanish/Turkish/French (GTPM HUB)

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Support vendor/supplier management end to end (from starting of the contract to exiting the relationship)

  • Be the single point of contact for the relevant TPEMs (Third Party Engagement Managers – owner of the engagement with the external supplier)

  • Build an understanding of the engagement, the service and the risks associated with engagement categories (including but not limited to: Financial Crime, Regulatory Compliance, Business Continuity, Information & Cyber Security, Physical Security, Accounting, Reputational Risk etc.)

  • Perform validation of engagements to ensure that it has been correctly classified and following the correct TPM process, remediation of data issues

  • Support the TPEMs to collaboratively complete IRQ (Inherent Risk Questionnaire)

  • Perform independent Quality Check of the IRQ if completed separately by TPEM, ensuring that it has been completed to required standards

  • Support the TPEM with periodic updates to the IRQ if triggered

  • Completion of agreed control tasks on behalf of the TPEM

  • Coordinating engagement exit activities between TPEM, internal and external parties to ensure that engagements are exited compliantly to TPR policy

  • Ensure that TPEMs and Business operate in line with the required frameworks, the prevailing regulatory and industry standards and HSBC’s Policies & FIMs

  • Provide guidance to the TPEMs to ensure adherence to policies and processes

  • Proactively seek advice, where needed, from the TPM SME’s (Third Party Management Subject Matter Experts) or your team lead

  • Act as a trusted partner, ensuring the TPEMs feel supported and build trust and credibility in the Hub by acting with integrity and professionalism in day to day engagements

  • Escalate any issues in a timely manner to the manager

  • The role will involve frequent liaison with a large range of stakeholders including:

  • Third Party Engagement Managers

  • Procurement

  • 2nd Line of Defence

  • Suppliers

  • Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing both within HSBC and with external business partners

  • Proven track record in role modelling the Group values and behaviours, authentically engaging with your team, colleagues and customers to deliver superior Customer Service through them

  • Work with team and peers across all Hubs locations to ensure consistency and to promote a continuous improvement environment

Our requirements

  • Minimum of Bachelor’s degree

  • Written and verbal communication skills in English and Turkish/Spanish or French

  • Experience within a risk management role, preferably within third party management

  • Financial services experience or at a regulatory agency or major consulting firm is desirable

  • Strong relationship management experience

  • A good understanding of the regulatory environment within the region and knowledge of 3rd party risk

  • Demonstrable examples of team work and collaboration with internal and external customers

  • Attention to detail and proactive awareness of internal and external policies

  • Prior quality assurance or audit experience in the context of procurement or supplier relationships would be beneficial

  • Experience of managing basic projects to time and quality

  • Have excellent communication, coaching and influencing skills with peers, subordinates and suppliers

  • Excellent written and verbal communication skills and proficient in MS tools

  • Additional knowledge of: French, German, Arabic is an advantage.

What we offer

  • Stable job in professional team

  • Interesting career path in an international organization

  • Private health care, employees’ benefits

  • Courses & training for our employees

  • We want everyone to be able to fulfil their potential, which is why we provide a range of flexible working arrangements and family friendly policies.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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Role Purpose:

Third Party Management (TPM) is the process of identification, assessment, remediation and ongoing management of the risk HSBC is exposed to when buying goods or services from a third party. This is an essential part of our business because it:

• Ensures we comply to our regulatory obligations

• Protects HSBC’s brand, values and reputation

• Enables us to meet our business needs and support critical business services

• Reduces the risk of doing business with third parties

• Supports our policies and provides a consistent approach across the bank

We are building a Delivery Hub within Global Operations, to service HSBC and ensure that all activities required to fulfil our TPM obligations are completed in a standardised, accurate, timely and compliant manner.

Role Context

  • The purpose of this role is to be a single point of contact for the Business / TPEMs (Third Party Engagement Managers) and support the TPEMs through the risk assessments and control tasks so as to reduce administration burden and ensure first time accuracy.

  • The role ensures that TPM risk activity is being effectively assessed, documented and mitigated in an approved, standardised, consistent and timely manner. In addition, the role carries out some quality assurance and specific or complex engagement lifecycle activities.