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Third Party Management - Manager Case Advisor with French

HSBC Service Delivery (Polska) Sp. z o.o.O firmie

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42


HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organizations. Currently, we are looking for a candidate for the position of:

Third Party Management -
Manager Case Advisor with French

Role Purpose

Third Party Management (TPM) is the process of identification, assessment, remediation and ongoing management of the risk HSBC is exposed to when buying goods or services from a third party. This is an essential part of our business because it:

  • Ensures we comply to our regulatory obligations

  • Protects HSBC’s brand, values and reputation

  • Enables us to meet our business needs and support critical business services

  • Reduces the risk of doing business with third parties

  • Supports our policies and provides a consistent approach across the bank

We are building a Delivery Hub within Global Operations, to service HSBC and ensure that all activities required to fulfil our TPM obligations are completed in a standardised, accurate, timely and compliant manner.

Principal Accountabilities:

Impact on Business/Function

  • Support vendor/supplier management end to end (from starting of the contract to exiting the relationship)

  • Be the single point of contact for the relevant TPEMs (Third Party Engagement Managers – owner of the engagement with the external supplier)

  • Build an understanding of the engagement, the service and the risks associated with engagement categories (including but not limited to: Financial Crime, Regulatory Compliance, Business Continuity, Information & Cyber Security, Physical Security, Accounting, Reputational Risk etc.)

  • Perform validation of engagements to ensure that it has been correctly classified and following the correct TPM process, remediation of data issues

  • Support the TPEMs to collaboratively complete IRQ (Inherent Risk Questionnaire)

  • Perform independent Quality Check of the IRQ if completed separately by TPEM, ensuring that it has been completed to required standards

  • Support the TPEM with periodic updates to the IRQ if triggered

  • Completion of agreed control tasks on behalf of the TPEM

  • Coordinating engagement exit activities between TPEM, internal and external parties to ensure that engagements are exited compliantly to TPR policy

  • Ensure that TPEMs and Business operate in line with the required frameworks, the prevailing regulatory and industry standards and HSBC’s Policies & FIMs

  • Provide guidance to the TPEMs to ensure adherence to policies and processes

  • Proactively seek advice, where needed, from the TPM SME’s (Third Party Management Subject Matter Experts) or your team lead

  • Act as a trusted partner, ensuring the TPEMs feel supported and build trust and credibility in the Hub by acting with integrity and professionalism in day to day engagements

  • Escalate any issues in a timely manner to the manager


  • The role will involve frequent liaison with a large range of stakeholders including: 

    • Third Party Engagement Managers
    • Procurement
    • 2nd Line of Defence
    • Suppliers

Leadership & Teamwork

  • Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing both within HSBC and with external business partners

  • Proven track record in role modelling the Group values and behaviours, authentically engaging with your team, colleagues and customers to deliver superior Customer Service through them

  • Work with team and peers across all Hubs locations to ensure consistency and to promote a continuous improvement environment

Role Context

  • The purpose of this role is to be a single point of contact for the Business / TPEMs (Third Party Engagement Managers) and support the TPEMs through the risk assessments and control tasks so as to reduce administration burden and ensure first time accuracy.

  • The role ensures that TPM risk activity is being effectively assessed, documented and mitigated in an approved, standardised, consistent and timely manner. In addition, the role carries out some quality assurance and specific or complex engagement lifecycle activities.

Qualifications/Experience & Knowledge:

  • Minimum of Bachelor’s degree

  • Written and verbal communication skills in English and French

  • Experience within a risk management role, preferably within third party management

  • Financial services experience or at a regulatory agency or major consulting firm is desirable

  • Strong relationship management experience

  • A good understanding of the regulatory environment within the region and knowledge of 3rd party risk

  • Demonstrable examples of team work and collaboration with internal and external customers

  • Attention to detail and proactive awareness of internal and external policies

  • Prior quality assurance or audit experience in the context of procurement or supplier relationships would be beneficial

  • Experience of managing basic projects to time and quality

  • Have excellent communication, coaching and influencing skills with peers, subordinates and suppliers

  • Excellent written and verbal communication skills and proficient in MS tools

  • Additional knowledge of: Turkish, German, Arabic is an advantage.

We offer:

  • Stable job in professional team

  • Interesting career path in an international organization

  • Private health care, employees’ benefits

  • Courses & training for our employees

  • We want everyone to be able to fulfil their potential, which is why we provide a range of flexible working arrangements and family friendly policies.

You'll achieve more when you join HSBC.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.

You'll achieve more when you join HSBC.
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
Applications sent to us will be taken into consideration only if they include the following statement:

I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]

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