Oferta pracy

Manager, IT End User Device Strategy, Standards & Engineering

Sylvamo GBSC

  • Lubicz 23, Grzegórzki, Kraków
    Kraków, Lesser Poland
  • offer expired 25 days ago
  • contract of employment
  • full-time
  • team manager
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
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Запрошуємо працівників з України
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Sylvamo GBSC

Lubicz 23

Grzegórzki

Kraków

Technologies we use

Operating system

Your responsibilities

  • Build architecture, process, and metrics support for EUDM technologies/services (end-to-end).

  • Develop the applicable end user device standards and applicable support processes.

  • Select and manage vendors for related products and associated services in partnership with Global Sourcing.

  • Establish and maintain applicable facility, campus and/or Enterprise Service Levels (SLAs) (aligned with vendor SLAs).

  • Work with Enterprise Tech and App Services personnel in each operational area to develop a scope and understanding of the end user device requirements and the services needed to meet them.

  • Ensure alignment of all EUDM-related department functions with the geographically dispersed operational areas.

  • Maintain alignment of end user needs with the optimal offering of technologies so employees have the right materials & equipment they need to efficiently do their jobs by segmenting the workforce, identifying segment needs, understanding device capabilities, and maintaining the associated supporting services and processes.

  • Consult with End User Device Lifecycle Management analyst to align with client device lifecycles and IT device refresh programs

  • Work with vendors to ensure service levels are met and expectations managed while providing leadership in continually improving and maturing partnerships to provide the highest level of customer service.

  • Utilize targeted metrics for reporting vendor compliance/performance, leveraging scorecards appropriately.

  • Negotiate strategic enterprise agreements for key EUDM vendors (including HP, SoftwareOne, and CDW), working with IT stewards such as Global Sourcing, the Vendor Management Office, and IT service providers.

Our requirements

  • College degree in Information Technology or related discipline

  • 10+ years of experience in Information Technology

  • Demonstrated familiarity with end-user device architecture, standards, and trends

  • Ability to adapt to changing business needs and to work in a variety of different business situations

  • Familiarity with common ITIL processes, including Availability Management, Capacity and Performance Management, Incident Management, Problem Management, Infrastructure and Platform Management, Change Control and Monitoring and Event Management

  • Experience dealing with and navigating a diverse political environment for a global, multi-business organization

  • Understanding of business requirements and ability to communicate technology concepts to business owners in a clear and concise manner

  • Demonstrated excellence in written and verbal communication skills at the Technical, Management and Executive Levels

  • Benefits

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • remote work opportunities

  • integration events

  • corporate sports team

  • coffee / tea

  • leisure zone

  • pre-paid cards

  • shopping coupons

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

  • family picnics

Why this is job for you

The Manager of IT End User Device Strategy, Standards & Engineering provides overall direction, guidance and definition of Sylvamo’s end user device strategy, standards and engineering. Devices in scope include personal computers, tablets, RF devices and printers.

The key customers of this position are the ~7,000 global employees of Sylvamo who rely on IT devices and technology to service Sylvamo’s customers.

Sylvamo GBSC

At Sylvamo, we’re a team on a mission. When you work for us, you’ll be helping to sustain and renew ecosystems, while delivering on the promise of paper to educate, communicate and entertain the world. We are the world’s paper company. Our purpose is to produce the paper the world relies on in the most responsible and sustainable ways. Come grow with us.

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