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Manager – Production Support KYC Operations

  • Kraków, małopolskie pokaż mapę
  • Kierownik
  • 14.01.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:

    Manager – Production Support KYC Operations with English
    Location: Kraków
    Ref No: CDD/M/PSKYCO/F/10/2018

    The main mission of KYC Operations CDD Department is to extend measures to fight money laundering, financial crime, tax evasion and terrorism financing. The role of Production Support KYC Operations Manager is to provide robust support to CMB and RBWM KYC Operations in Resource and Performance Management area, driving and overseeing a wide variety of highly prioritized strategic projects and Continuous Improvement Initiatives.


    Main Duties:

    • Contribute effectively towards the extended team performance and manage for results & value at all times in accordance with Leadership framework
    • Review Management Information to ensure adherence to targets, identify and manage the resolution of run rate blockers and issues
    • Perform Unit Processing Time calculations, developing time and motion study techniques for the most accurate and up-to-date Capacity Planning for KYC Operations teams
    • Provide MI related support to KYC Operations teams, driving initiatives for reduction of manual reporting and for implementation of automated MI solutions
    • Ensure correct headcount related invoicing and financial headcount reporting, monitor and track FTE across Wholesale KYC Business Service
    • Support site leads to ensure agreed migrations / re-migrations are effectively implemented and are within the agreed AOP targets and exit rates
    • Oversee the recruitment process for KYC Operations to achieve the completion of the hiring process in line with Annual Operation Planning, migrations documentation, and according to priorities set up within the department
    • Establish and maintain strong working relationships with stakeholders in the wider KYC business services and others as appropriate
    • Act as a subject matter expert and extend support to various stakeholders in managing risk identifiers and mitigation
    • Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators


    • Strong investigative and analytical skills, and exceptional attention to detail
    • Highly-developed communications skills (written and verbal)
    • Advanced Power Point and Excel skills (VBA, Macro, Advanced Excel formula)
    • Strong proficiency with SQL would be an asset
    • Creative thinking and effective decision-making skills
    • Excellent analytical and logical reasoning and organization skills
    • Capable of working efficiently and effectively with minimum supervision
    • Results/action-orientation; project management skills
    • Navigating: understand and translate operations strategy into own team and aligning directions accordingly
    • Organizational and strategic agility
    • Strong negotiation skills
    • Unquestionable personal code of ethics, integrity, diversity and trust
    • Able to successfully navigate within varying degrees of ambiguity in a fast-paced environment
    • Ability to interpret and disseminate complex data and perform analysis as required by the business
    • Ability to understand and implement Group risk management policies
    • Ability to coordinate with multiple stakeholders, and provide resolutions to end customer within desired timelines
    • Self-motivated and should be able to work under minimal supervision
    • Ability to handle crisis situations and take appropriate / timely decisions
    • Ability to work well under pressure with high degree of accuracy
    • Good understanding of MS office and proven skills on banking platforms
    • Strong knowledge and experience of working in a regulatory environment
    • Excellent understanding of KYC, financial regulatory environment and AML risk implications
    • Willingness to travel where required
    • 7 to 10 years of relevant experience
    • Minimum Qualification: Graduation (10+2+3) in Commerce, Finance, Economics or equivalent
    • Experience in CDD/KYC functions
    • Working knowledge of CMB
    • Knowledge of AML, KYC and CDD concepts and regulations
    • Understanding of regulatory requirements & FIMs

    We offer:

    • Stable job in professional team,
    • Interesting path of career in an international organization
    • Consistent scope of responsibilities
    • Private health care, employees’ benefits


    To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.
    Applications sent to us will be taken into consideration only if they include the following statement:
    I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
    In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]