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Manager Recovery and Resolution Planning

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • This is a new role that will lead the strategic Recovery and Resolution Planning (RRP) offshore team. The RRP team is the custodian of the Group Recovery and Resolution Strategy (and locally where required), which includes the management of our capabilities to recover in a severe stress and if unsuccessful our ability to be resolved and restructured in an orderly way. The role is responsible to provide high quality, timely and accurate, information, analysis and Reporting to support our three main deliverables;

  • RRP Governance and Strategy

  • RRP Restructuring and Management Actions

  • RRP Management and Delivery

  • The role will also support strategic change to improve our planning including efficiencies and improvements in RRP.

Our requirements

  • Relevant HSBC product knowledge and system knowledge

  • Post graduate/graduate with experience preferably in Treasury or Finance regulatory areas

  • Experience in report writing and governance management

  • Organised and works well to deadlines

  • Experience in gathering complex information and presenting the information in a digestible manner

  • Experience in data quality management and remediation

  • Strong data/Systems background or a strong risk data or regulatory reporting background is essential

  • Strong data mining and analytical skills, including hands on experience in managing large volumes of data with a proven ability to interpret and comment on data issues

  • Extensive knowledge of risk regulations

  • Excellent interpersonal and communication skills, both written and oral

  • Strong data analytical skills

  • Personal presence and able to command respect at a senior level

  • Strong ability to identify and mitigate risks and apply appropriate controls

  • Experience delivering to internal stakeholders such as internal auditors; business functions; etc.

  • Proven experience of project delivery, utilising relevant tools and techniques to ensure consistent delivery

  • Commercially minded and ability to make decisions in a timely manner


  • Constantly changing regulatory environment.

  • Working with Finance change delivery teams to meet future MI challenges.

  • To provide robust management information to evidence the data model adheres to the regulatory rules and reported in line with the Control and Assurance Framework.

  • Ensure the delivery or RRP across the three main areas including the Governance and Strategy of RRP deliverables and improvements, the Restructuring and Management Actions analysis to ensure required liquidity or capital capacity and the Management and Delivery of reporting required RRP artifacts and regulatory submissions

What we offer

  • Stable job in professional team,

  • Interesting path of career in an international organization,

  • Consistent scope of responsibilities,

  • Private health care, employees’ benefits,

  • Option to work remotely from every location in Poland (commuting to Krakow occasionally - to be agreed individually with manager).

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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The role will entail:

  • Developing the management action standards, controls and documentation to support the identification, design and validation of management actions, and maintaining these in line with regulatory expectations

  • Maintaining the Global management actions library in line with the standards across Group, regions and legal entities, covering both quantitative (recovery capacity) and qualitative information

  • Proactive stakeholder engagement with peers and senior management across Group Functions, Global Business Lines and Legal Entities to ensure the management actions standards and controls are adhered to and the completeness, accuracy and credibility of all management actions

  • Supporting management in enhancing, maintaining and testing the Restructuring Strategy

  • Assist the development and maintenance of the Group Recovery Plan (GRP) and local plans for submission to regulators

  • Supporting Management and Delivery Lead on of the gathering and writing process of required plans and reports

  • Coordinating, tracking progress and managing actions around the Group RRP Management Committee, which reports into the Group Risk Management Meeting (GRMM) or other governance forums.

  • Help review and challenge submissions and the capabilities maintained within businesses, functions and legal entities to support submissions

  • Supporting the delivery of annual process to reassess potential financial interdependency barriers to resolution

  • In addition, there will be a need to support across the full scope of RRP activities, and to demonstrate collaboration and flexibility irrespective of activity alignment, in order to meet RRP priorities and required deadlines.

  • Role is part of the Global Finance Operation team

  • The jobholder will interface with other areas of Global Finance Operation team, Finance change delivery team and Global Treasury – Recovery and Resolution Planning Team within Centre, Regions and Legal Entities

  • Delivery of complex data requirements to satisfy internal and external stakeholders on liquidity risk data

  • Lead the accurate and timely MI and ad hoc Reporting to Global Treasury, Recovery and Resolution Teams

  • Works to ensure that the outputs are of a high quality, reflecting accepted regulatory policy and standards with transparent and robust control procedures that withstand internal and external scrutiny

  • Maintain strong collaborative working relationship with agreed stakeholders

  • Risk, Liquidity or Capital expertise and knowledge – to help drive explain and commentary

  • Proactively manage and improve the quality and consistency of information

  • Manage RRP outputs in a timely and accurate way ensuring collaboration with information providers

  • Maintenance of HSBC’s good standing and the confidence of the regulators in HSBC’s practices

  • Accurate and timely production of MI, plans and ad hoc reports to Global Treasury, RRP Teams in Centre. Regions and Legal Entities.

  • Effective analysis and commentary

  • Effectiveness of the UAT when involved in MI testing

  • Driving an MI/analytics vision to support the business

  • Positive feedback from core business stakeholders

  • Lead and provide advisory and reporting support to Global treasury to improve and complete RRP reporting

  • Maintain collaborative relationships of mutual trust and respect with internal customers / stakeholders

  • Delivery of high quality analytical review and assurance of management actions and other reporting

  • Adhere to data governance standards

  • Drive reporting and data quality in partnership with Central or Regional RRP office and Fin Ops

  • Support delivery of key business requirements through projects and BAU

  • Lead and Respond to regulator requests as required

  • Manage relationships and inputs from all areas of the bank

  • Professional relationship maintained at all times with the internal stakeholder

  • Successful delivery of MI reporting to internal stakeholders and ownership and responsibility for the quality of the data reported.

  • Positive feedback from key internal stakeholders.

  • Support the overall performance of the team to ensure meet the challenges of internal and external demands

  • Support colleagues across teams and functions sharing ideas, knowledge and supporting initiatives

  • Strong collaboration with Fin Ops

  • Strong interpersonal skills

  • Value added beyond immediate targets

  • Team work with both operations and FCD team

  • Participation in leading MI delivery for projects – providing vision and direction

  • Ensures procedures are designed effectively and operate robustly such that they meet internal and external audit and regulatory expectations, these should be consistent with the global regulatory reporting process standards

  • Anticipate, identify and mitigate operational risk in an appropriate, cost effective manner

  • Clearly documented process and controls underpinning all MI and analytics production

  • Fully documented procedures and BOP

  • Continually drive efficiency and effectiveness within the team utilizing low cost locations’ and eliminating wastage.

  • Proactive approach to process improvement and resolving data quality issues

  • Participation in Operational Risk Assessments carried out as appropriate.

  • The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring and by addressing any areas of concern with line management and/or the appropriate department.

  • The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

  • The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.

  • This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

  • By adhering to the bank’s agreed processes/procedures – achieving a satisfactory Audit report.