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Manager - Repair & Warranty

KK Wind Solutions Polska Sp. z o.o.

  • Szczecin

    Szczecin, West Pomeranian
  • offer expired 3 months ago
  • contract of employment
  • full-time
  • manager / supervisor
  • full office work
  • remote recruitment

Your responsibilities

  • Managing a Team of Employees and handling specific to Repair & Warranty task

  • Create an energetic and positive work environment, support and cooperate with the team in relation to smooth execution of all the tasks

  • Good and professional relations to the Customers in connection with claim handling

  • Have Dialog with Customers with every aspects of warranty and repair cases

  • Be responsible for one Global OEM Customer - and secure the complete overview and actions for the Global OEM customer in regards to Repair & warranty cases

  • Secure a consistent and effective global claim handling with background in Customer contracts and procuration, incl. liability & commercially settlement of cases with Customers

  • Prioritize and escalate cases depending on severity and customer urgency

  • Understand and determine mitigation action for customer

  • Ensure customer return and upfront delivery – and follow up on these

  • Initiate non conformance reports (NCR) – ensure customer feedback, based on

  • Cooperation with factory's quality department

Our requirements

  • Bachelor’s in Electrical or Mechanical Engineering

  • Technical Insight in electrical & mechanical issues

  • Insight in quality registration system (Non Conformances system/handling)

  • Very good skills in building customer relations

  • Insight at high level in the mechanism of purchasing-, warehouse-, BOM-, production-, sales- and quality- work functions - and actively contacting these functions when needed

  • Commercial and financial understanding

  • Ability to communicate globally with customers and internally at all levels of the organization

  • Persistent and constructive in negotiations situations

  • Good Communication & negotiating skills

  • 10+ years of experience with minimum 3 years of experience in leading the team

  • English at conversation level in speaking and writing

What we offer

At KK Wind Solutions, we offer you the opportunity to collaborate with colleagues across cultures in developing innovative greentech solutions for the fast growing renewable energy industry. Our customers are some of the leading wind turbine manufacturers in the world, and we do our utmost to deliver revolutionary and competitive products within green technology that fit our customers’ needs and exceed their expectations – every time. Combined with a flat hierarchical structure and a positive and informal working environment with a can-do attitude, this allows our employees to grow both personally and professionally.


  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • flexible working time

  • fruits

  • integration events

  • no dress code

  • coffee / tea

  • drinks

  • meal passes

  • christmas gifts

  • employee referral program

  • charity initiatives

We welcome you to our Global Repair & Warranty department where we are the entry point for NCR/repair handling for customer claims, coordinates with the internal stakeholders and ensures settlement of cases with customers. The team supports the customer experience & have a close dialogue with the internal stakeholders related to customer claims on repairs & warranty of products.

Would you like to play a key role in interacting with our major external customers ?

How to apply?

If the above matches your field of interest and your qualifications, please upload your CV in our website.

KK Wind Solutions Polska Sp. z o.o.

KK Wind Solutions is a dedicated renewables company with more than 40 years of experience within systems for wind turbines. Our solutions range from the development of state-of-the-art systems and lean manufacturing to distribution, installation and maintenance on site. The headquarter is in Ikast, Denmark, and we have other locations in Denmark, Poland, Germany, USA, India, Taiwan and China and a global service organization.

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