Manager Sr. QC

Your responsibilities

• Responsible for reviewing risk related responses received for Third Party Engagements

• Ensuring that responses meet the standards of HSBC (these are pre-defined)

• Perform independent quality assurance on control tasks to ensure they have been assessed accurately,

• Perform a detailed review of the Residual Risk Questionnaires received from external third parties, reviewing responses and evidence against defined quality standards, coordinating remediation activity between third party, TPEM, Case Advisor and other internal parties

• Perform independent quality assurance on Control tasks that have been completed by the TPEM or Case Advisor to ensure they have been completed to the required TPM and category standards

• Documenting findings from the quality assurance reviews

• Build an understanding of the engagement, the business and the risks associated to engagement categories

• Working with Stakeholders to communicate the feedback and provide clear guidance on how to remediate

• Identifying consistent areas of failure and supporting the solution of continuous improvement to improve right-first-time measures

• Seeking guidance from the Hub SME or other internal parties as required

• Escalate any issues in a timely manner to your Team Lead or Subject Matter expert

• Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing

• Work with Case Advisor peers in all Hubs locations to ensure consistency and to promote a continuous improvement environment

• Maintain transparent communication channels with all relevant stakeholders

• Promptly respond to requests from stakeholders in relation to risk management actions, tasks and quality of outputs

Our requirements

What we offer

About the role

Third Party Management (TPM) is the process of identification, assessment, remediation and ongoing management of the risk HSBC is exposed to when buying goods or services from a third party. This is an essential part of our business because it;

• Ensures we comply to our regulatory obligations

• Protects HSBC’s brand, values and reputation

• Enables us to meet our business needs and support critical business services

• Reduces the risk of doing business with third parties

• Supports our policies and provides a consistent approach across the bank

We are building a Delivery Hub within Global Operations, to service HSBC and ensure that all activities required to fulfil our TPM obligations are completed in a standardised, accurate, timely and compliant manner.

The purpose of this role is to provide quality checking across key activities within the Hub, including control tasks and risk assessments, ensuring that all activities are in line with third party management frameworks and standards.