Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Aktualne oferty pracodawcy

Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Aktualne oferty pracodawcy

Manager Sr. QC

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • team manager
  • hybrid work
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Responsible for reviewing risk related responses received for Third Party Engagements

  • Ensuring that responses meet the standards of HSBC (these are pre-defined)

  • Perform independent quality assurance on control tasks to ensure they have been assessed accurately,

  • Perform a detailed review of the Residual Risk Questionnaires received from external third parties, reviewing responses and evidence against defined quality standards, coordinating remediation activity between third party, TPEM, Case Advisor and other internal parties

  • Perform independent quality assurance on Control tasks that have been completed by the TPEM or Case Advisor to ensure they have been completed to the required TPM and category standards

  • Documenting findings from the quality assurance reviews

  • Build an understanding of the engagement, the business and the risks associated to engagement categories

  • Working with Stakeholders to communicate the feedback and provide clear guidance on how to remediate

  • Identifying consistent areas of failure and supporting the solution of continuous improvement to improve right-first-time measures

  • Seeking guidance from the Hub SME or other internal parties as required

  • Escalate any issues in a timely manner to your Team Lead or Subject Matter expert

  • Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing

  • Work with Case Advisor peers in all Hubs locations to ensure consistency and to promote a continuous improvement environment

  • Maintain transparent communication channels with all relevant stakeholders

  • Promptly respond to requests from stakeholders in relation to risk management actions, tasks and quality of outputs

Our requirements

  • Prior quality assurance or audit experience, ideally within the context of third party or risk management

  • Strong relationship management experience

  • A good understanding and experience of the Global Businesses and Global Functions within a Bank.

  • Prior Third Party Risk Management related operational risk experience with a financial institution or at a regulatory agency or major consulting firm would be desirable

  • Prior experience in a risk management environment, ideally specific 3rd Party Risk Management

  • Demonstrable examples of team work and collaboration with internal and external customers

  • Attention to detail and proactive awareness of internal and external policies

  • Have excellent communication, coaching and influencing skills with peers, subordinates and suppliers

  • A good understanding of the regulatory environment within the region and knowledge of 3rd party risk

  • Excellent written and verbal communication skills and proficient in MS tools

  • A good understanding of 1 or more Risk Domains is desirable (providing support and guidance to business functions);

  • Resilience Risk (Buildings, Business Continuity, Information & Cyber, Physical Security, Transaction Processing)

  • People Risk,

  • Legal Risk,

  • Financial Crime and Fraud Risk (Anti-Bribery & Corruption), Anti Money Laundering, Sanctions, Internal Fraud)

  • Financial Reporting and Tax Risk,

  • Regulatory Compliance Risk,

  • Strategic (Reputational) Risk,

  • Model Risk

  • Academic qualification: Bachelor’s degree or demonstration of relevant industry experience

  • The HUB will support global businesses and functions, the ability to converse fluently in more than 1 language is desirable.

  • Experience of Centre’s of Excellence or Global Service Centers in the context of large global organizations

What we offer

  • Stable and interesting job in professional team with international exposure,

  • Friendly and welcoming culture, focused on professional and personal development,

  • Access to professional training and professional qualifications,

  • Strong support in professional development of our people to enable them progressing their careers both locally and/or internationally,

  • Consistent scope of responsibilities,

  • Private health care, employees’ benefits


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

About the role

Third Party Management (TPM) is the process of identification, assessment, remediation and ongoing management of the risk HSBC is exposed to when buying goods or services from a third party. This is an essential part of our business because it;

• Ensures we comply to our regulatory obligations

• Protects HSBC’s brand, values and reputation

• Enables us to meet our business needs and support critical business services

• Reduces the risk of doing business with third parties

• Supports our policies and provides a consistent approach across the bank

We are building a Delivery Hub within Global Operations, to service HSBC and ensure that all activities required to fulfil our TPM obligations are completed in a standardised, accurate, timely and compliant manner.

The purpose of this role is to provide quality checking across key activities within the Hub, including control tasks and risk assessments, ensuring that all activities are in line with third party management frameworks and standards.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Scroll to the company’s profile