sharing the costs of sports activities
Manager Sr. QC
HSBC Service Delivery (Polska) Sp. z o.o.
- Kapelanka 42a, Dębniki, KrakówKraków, Lesser Poland
- offer expired 2 months ago
- contract of employment
- team manager
- hybrid work
- запрошуємо працівників з України
Responsible for reviewing risk related responses received for Third Party Engagements
Ensuring that responses meet the standards of HSBC (these are pre-defined)
Perform independent quality assurance on control tasks to ensure they have been assessed accurately,
Perform a detailed review of the Residual Risk Questionnaires received from external third parties, reviewing responses and evidence against defined quality standards, coordinating remediation activity between third party, TPEM, Case Advisor and other internal parties
Perform independent quality assurance on Control tasks that have been completed by the TPEM or Case Advisor to ensure they have been completed to the required TPM and category standards
Documenting findings from the quality assurance reviews
Build an understanding of the engagement, the business and the risks associated to engagement categories
Working with Stakeholders to communicate the feedback and provide clear guidance on how to remediate
Identifying consistent areas of failure and supporting the solution of continuous improvement to improve right-first-time measures
Seeking guidance from the Hub SME or other internal parties as required
Escalate any issues in a timely manner to your Team Lead or Subject Matter expert
Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing
Work with Case Advisor peers in all Hubs locations to ensure consistency and to promote a continuous improvement environment
Maintain transparent communication channels with all relevant stakeholders
Promptly respond to requests from stakeholders in relation to risk management actions, tasks and quality of outputs
Prior quality assurance or audit experience, ideally within the context of third party or risk management
Strong relationship management experience
A good understanding and experience of the Global Businesses and Global Functions within a Bank.
Prior Third Party Risk Management related operational risk experience with a financial institution or at a regulatory agency or major consulting firm would be desirable
Prior experience in a risk management environment, ideally specific 3rd Party Risk Management
Demonstrable examples of team work and collaboration with internal and external customers
Attention to detail and proactive awareness of internal and external policies
Have excellent communication, coaching and influencing skills with peers, subordinates and suppliers
A good understanding of the regulatory environment within the region and knowledge of 3rd party risk
Excellent written and verbal communication skills and proficient in MS tools
A good understanding of 1 or more Risk Domains is desirable (providing support and guidance to business functions);
Resilience Risk (Buildings, Business Continuity, Information & Cyber, Physical Security, Transaction Processing)
Financial Crime and Fraud Risk (Anti-Bribery & Corruption), Anti Money Laundering, Sanctions, Internal Fraud)
Financial Reporting and Tax Risk,
Regulatory Compliance Risk,
Strategic (Reputational) Risk,
Academic qualification: Bachelor’s degree or demonstration of relevant industry experience
The HUB will support global businesses and functions, the ability to converse fluently in more than 1 language is desirable.
Experience of Centre’s of Excellence or Global Service Centers in the context of large global organizations
What we offer
Stable and interesting job in professional team with international exposure,
Friendly and welcoming culture, focused on professional and personal development,
Access to professional training and professional qualifications,
Strong support in professional development of our people to enable them progressing their careers both locally and/or internationally,
Consistent scope of responsibilities,
Private health care, employees’ benefits
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
flexible working time
corporate sports team
doctor’s duty hours in the office
retirement pension plan
no dress code
video games at work
coffee / tea
parking space for employees
extra social benefits
employee referral program
opportunity to obtain permits and licenses
Welcome to HSBC!
About the role
Third Party Management (TPM) is the process of identification, assessment, remediation and ongoing management of the risk HSBC is exposed to when buying goods or services from a third party. This is an essential part of our business because it;
• Ensures we comply to our regulatory obligations
• Protects HSBC’s brand, values and reputation
• Enables us to meet our business needs and support critical business services
• Reduces the risk of doing business with third parties
• Supports our policies and provides a consistent approach across the bank
We are building a Delivery Hub within Global Operations, to service HSBC and ensure that all activities required to fulfil our TPM obligations are completed in a standardised, accurate, timely and compliant manner.
The purpose of this role is to provide quality checking across key activities within the Hub, including control tasks and risk assessments, ensuring that all activities are in line with third party management frameworks and standards.
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.