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Marketing Manager - Service Solutions

MSA Safety Sp. z o.o.

  • Silesian

    Silesian
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • manager / supervisor, team manager
  • hybrid work
  • Immediate employment
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
ukrainian-friendly-overlay
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Collaborate with Int’l Service Director (and Global PG leaders) on specifying offerings in the market related to Service (training, labor, parts, other new offerings) and ensure consistent roll-out across the region

  • Define and manage Service products (inc. Paid Training) marketing strategy & tactics for the region

  • Develop and implement a comprehensive Spare Parts strategy for the entire region.

  • Support the deployment of Connected Solutions Services and the associated Value-Added Services

  • Work with Pricing team and regional Segment Marketing Managers to implement a structured competitive pricing strategy aligned with our profitability goals

  • Be accountable for the demand generation and gross margin expansion marketing programs, Sales & Channel Partner training & upskilling about our Service Products, market intelligence gathering and Service Products expertise in the region.

  • Participate in market and customer VOC activity to identify needs and potential Service Products opportunities, and champion Service Products success

  • Work closely with Segment Marketing and Marketing Communications to create Service marketing collateral.

  • Support the communication strategy: lead generation campaigns offline & online media plan, PR, and brand engagement activities, all other marketing activities around service and paid-training.

Our requirements

  • Bachelor’s degree in business with specialization in Marketing or appropriate technical degree and relevant experience

  • English fluent

  • Minimum of four (4) years of business experience in Marketing or Sales role ideally gained in B2B environment

  • Solid business experience in After Sales/Service and/or Paid-Training

  • Strong project management skills and results orientation.

  • Strong leadership and influencing skills; ability to drive change.

  • Proven ability to exhibit strategic thinking skills and an entrepreneurial mindset

  • Proven ability to execute and exhibit a result focused mindset

  • Excellent communication and writing skills.

  • Excellent analytical and presentation skills including demonstration skills.

  • Ability to work well cross-functionally and across different countries

  • Ability to develop effective relationships and operate with senior-level management.

  • Expertise in forward thinking, market research, and problem-solving skills.

  • Strong customer orientation

  • Ability to listen attentively and capture key VOC information

  • Previous experience with SaaS/HaaS products or managed services.

  • Travel: Estimated 25%-30%

Optional

  • Master’s Degree

  • Additional European language (preferably German or French)

  • Good knowledge of our market customers (Industry, FGFD and First Responder), and how they use their equipment, along with aftermarket services.

  • Digital Marketing experience

  • Salesforce CRM experience and data harvesting for sorting and lead generation

Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • retirement pension plan

  • saving & investment scheme

  • corporate credit card

  • no dress code

  • extra social benefits

  • employee referral program

  • charity initiatives

Purpose of Position (Summary)

The Marketing Manager, Service Solutions will define and implement the Marketing Strategy for After Sales market to increase customer retention and drive profitable recurring revenue by having a complete Service Marketing set up. He/She will play a role in strategically developing, planning, and executing marketing communications for aftermarket services. This job holder will be responsible for creating scalable and strategic initiatives targeting CPs and customers to support our aftermarket solutions. This position will focus on developing and executing demand generation programs to support business objectives in the region with a laser focus on core geographies.

This position reports functionally to the Customer Marketing Director, International and will align with the business goals defined by the Service Director, International. This position will actively collaborate with Strategic Product Line Managers, Segment Marketing Managers, MarCom team, & Pricing teams and will require close relationships with Sales (all segments) and Channels teams. The role will need to work primarily with Service team to develop the Service promotional activities such as success stories, customer testimonials case studies etc.

MSA Safety Sp. z o.o.

For more than 100 years, our passionate mission of safety empowers us to protect lives.

MSA Safety is a global leader in the development of safety equipment and pioneering technology that helps protect people and facility infrastructures around the world. We are committed to providing the latest in innovative, best-in class safety solutions that feature integrated systems capability and allow our customers to return safely to their families and friends. Every day our customers place their lives in our hands. In response, we provide them with protection they can trust. It is gratifying to lead the way as a source of inspiration. Would you like to join our team of more than 5,000 employees world-wide dedicated to this purpose? We hope so.

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