private medical care
Master data administrator
Randstad Polska Sp. z o.o.
PoznańPoznań, Greater Poland
- valid for 9 daysuntil: 06 Jul 2022
- contract of employment
- specialist (Mid / Regular)
- hybrid work
Do you have solid administration experience with a customer service background? Are you looking for a new challenge? Then join us at our new Global Service Centre in Poznan.
Our client is a family-owned German company, which stands for excellent technology and unique audio experiences for over 75 years and they will continue to do so in the future. They are currently going through some extensive and very exciting organizational changes, as a result of which they will be even better equipped to play to their strengths and to continue bringing the benefit of these strengths to their customers.
And this is where you come in. You will be part of our new Global Service Centre team in Poznan, which is to support various functions globally. In your new role, you will be responsible for monitoring and improving global customer master data ensuring consistency, and supporting standardized workflows for the creation and maintenance of customer records in JDE and CRM. You will also be responsible for maintaining all customer contracts. You will be at the heart of the transformation and will play an active role in making the changes successful.
set up new customers in JDE including terms and conditions as well as product basket information
update customer information as needed with any customer changes - addresses, contact information, terms, and conditions, etc.
create Selection Distribution System contracts (SDS) for new customers
send annual SDS contracts to customers through Docusign once reviewed by Sales Managers to ensure accurate and up-to-date information
ensure all SDS contracts are returned and signed
monitor online marketplace to ensure compliance using various tools such as Ebay-Vero
create and follow up on customer warnings in case of violations of the SDS including necessary documentation in the CRM system as an interface to the sales team
you may also have other admin tasks assigned as required
you will be based in our new office in Poznan, but your responsibilities will also include the branches across all European countries
besides a solid admin and/or customer service experience, you also hold a positive and innovative mindset, and you do not hesitate to bring your bright ideas to the table
you are able to work both independently and as part of the team
you are well organized and have strong attention to detail
you have strong communication skills to communicate with customers, team members
you speak and write English fluently – the knowledge of other languages would be an advantage
you have strong computer and business solutions software skills (the experience in using ERP systems (e.g. JDE, CRM) would be an advantage)
you have experience working with digital signatures and with relational databases
you have 3+ years of experience from a similar position, Customer Service or Data Entry
you also have a Bachelor's degree or equivalent combination of education and experience
What employer offers
a great multinational and multicultural environment, a new GSC
diverse tasks and independent work
competitive salary with an attractive benefits package
contract of employment
a modern and varied work environment in a family German company
personal and professional development opportunities
the option of flexible/ mobile work for a good work-life balance
corporate products and services at discounted prices
extra social benefits
Randstad Polska Sp. z o.o.
Agencja zatrudnienia – nr wpisu 47