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Microsoft 365 Support Specialist / Engineer


  • Wały Piastowskie 1, Gdańsk
    Gdańsk, Pomeranian
  • Offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), senior specialist (Senior)


Wały Piastowskie 1


Technologies we use


  • M365

  • O365

  • PowerShell

Operating system

About the project

M365 Specialist ensures efficient and high quality administration and support for digital workplaces and devices in decentralized IT infrastructure on the basis of a defined and agreed catalogue of products and services.

Provides End-user support and training for hardware and software and collaborates with the IT Manager to ensure operational security, Maintenance and Governance. Provides resolutions for reported issues, recognizes problems, and works on proactive and maintenance tasks, focusing on the support and administration of our M365 and SharePoint solution.

The ideal candidate will have proven experience in IT support, ideally working close with business operations and thriving in a work environment that requires strong problem solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication.

Your responsibilities

  • Administration, support and configuration of MS Office O365.

  • Ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability and reliability

  • New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.

  • Troubleshoot various Office 365 issues including connectivity and mobility.

  • Maintenance/sustainment of existing client SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, and items)

  • Track, prioritize and document requests via CRM tool.

  • Maintain and service assets for tracking and auditing.

  • Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Skype, OneNote, Outlook etc.)

  • Support of preparation of Capital Project Implementation Plans for corporate committee review and approval.

  • Out-of-area travel to attend training and user groups, or as necessary. (secondary)

  • Participate in special projects and other duties as assigned.

Our requirements

  • Completed degree in Computer Science, Business Informatics or similar programs; or comparable qualifications/certifications with practical experience.

  • At least 2 years of professional IT experience with Microsoft technologies

  • Experience in a support role - 1st - 3rd line technical abilities

  • Experienced with a range of Microsoft technologies including Microsoft 365 (Sharepoint, Teams, One Drive, Exchange Online, Outlook)

  • Min. +2 years of industry experience working with 365 design, support and management.

  • Strong technical skills working with Microsoft Technologies including planning, migration, supporting O365 and Mobile Device Management

  • Help desk experience and ability to provide technical and end-user support.

  • Skilled within PowerShell Scripting

  • Strong on-premise infrastructure knowledge and the use of virtualisation tools

  • Advanced 365 / Azure AD Configuration and management including Intune & AutoPilot, Single Sign On, MFA, conditional access rules, security and compliance

  • Experience in or exposure to a client facing role

  • With solid Infrastructure background, strong understanding of servers, Active Directory or AD, and the like

  • Mid to senior-level experience and knowledge in computer hardware and operating systems.

  • Extensive understanding of Networking protocols and devices.

  • Experience with applications development environment and database support.

  • Willing to travel internationally as business needs dictate

  • Good communication skills (both written and oral) in English.


  • Knowledge of Jira, Confluence, Managed Engine Service Desk

  • Any relevant certificates such as Microsoft 365 Fundamentals, Microsoft Office 365, MS Windows Server, MS Exchange, ITIL v3/4, Azure Administrator, Azure Fundamentals, Azure DevOps, …

This is how we organize our work

This is how we work

  • in house
  • you focus on a single project at a time
  • you develop several projects simultaneously
  • you have influence on the technological solutions applied
  • you have influence on the product

What we offer

  • Competitive base salary

  • Annual bonus potential depending on your performance

  • Internal Talents’ Development Program

  • Remote work and home office possibility

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • remote work opportunities

  • fruits

  • integration events

  • mobile phone available for private use

  • coffee / tea

  • leisure zone

  • sharing the costs of a streaming platform subscription

  • opportunity to obtain permits and licenses



Swiss Post Solutions (SPS) is a leading outsourcing provider for business process solutions and innovative services in document management. A strong international client base relies on SPS’ ability to envision, design and build end-to-end solutions and to be its trusted advisor for the key value drivers in business process outsourcing (BPO): location strategy, process optimization and technology. Part of the Swiss Post Group, SPS’ 7500 employees and specialized partners span the full range of the industry – from insurance, banking, telecommunications, media and retail to energy supply and travel & transportation – addressing customer needs in more than 20 countries.

Our customers rely on us to be their experts in the fields in which they want to stand out from their competition. This makes working for SPS a demanding, but also exciting and challenging experience.

Scroll to the company’s profile


  • Result orientated and self-driven.

  • Assertive and confident to interact with all levels in the organization.

  • Excellent time management, multi-tasking and organisational skills.

  • Excellent communication skills and pro-active attitude.

  • Strong interpersonal skills.

  • Team ability, reliability, and a purposeful and independent way of working

  • High commitment, flexibility, and dedication

  • Ability to be flexible and work analytically in a problem-solving environment.

  • Experience with multiple platforms and operating systems.

  • Excellent problem-solving skills and techniques.

  • Effective team interaction and leadership skills.

  • Self-directed work habits.

  • Programming and analytical skills and experience.

  • Demonstrated ability in crisis management.

  • Excellent attendance record.


  • Proficient level of English language is essential.

  • Basic German would be an advantage.


Please subject your profile in English language.