Oferta pracy

Młodszy Koordynator ds. Wsparcia IT

Fujitsu Technology Solutions Sp. z o.o.About the company

  • Krakowiaków 36, Warszawa
    Warszawa, Masovian
  • Offer expired 14 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)

Fujitsu Technology Solutions Sp. z o.o.

Krakowiaków 36

Warszawa

Your responsibilities

  • Administrator’s key responsibility is timely and accurate delivery of IT services to users operating in a busy and time sensitive environment. Successful Administrator gathers individual user’s requirements in a respectful and considerate manner which enables initiating, aiding and ensuring swift solution delivery in cooperation with aligned teams within client organisation. Role requires ability to understand customers’ needs and taking responsibility for the delivery process;

  • Managing influx of service requests (over email, IM, etc);

  • Logging and managing tasks in internal Customers systems;

  • Seeking and chasing task resolution with teams responsible for service delivery (over email, IM etc).

Our requirements

  • Strong communicator and ability to engage colleagues and customers at all levels;

  • Strong written and spoken English (certification welcome);

  • Strong learner;

  • “Can do” attitude – with a relentless drive for service excellence;

  • Adaptivity – able to explore and learn new processes and incorporate changing services catalogue;

  • Robust character – able to deal with difficult situations and clients tactfully but firmly;

  • Analysis and Solutions seeking – has a clear logical approach to problem identification and analysis always minimising risk;

  • Planning and Organisation – has a structured approach to work, self-organised and adaptable to varying demands in workload. Prioritise work load, ensuring actioned within set SLA’s;

  • Professionalism – has discipline, good time management skills and takes responsibility for decisions;

  • Customer service experience (optional);

  • Understanding of basic IT terms and common vocabulary (optional);

  • Previous IT environment experience (optional).

What we offer

  • Full time employment contract;

  • Competitive salary and a package of social benefits;

  • Work which allows reconciliation of professional and private life;

  • Friendly atmosphere in a creative team;

  • Employment in a prestigious, international company.

  • Benefits

  • private medical care

  • life insurance

  • remote work opportunities

  • corporate products and services at discounted prices

  • integration events

  • corporate car available for private use

  • retirement pension plan

  • corporate credit card

  • coffee / tea

  • parking space for employees

  • extra social benefits

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

Fujitsu Technology Solutions Sp. z o.o.

"To be a team of best-in-class professionals who lead the way and drive development of innovations, solutions and people." - this is what we strive for as a Customer Solution Architects Team.

As the Team grows, we need one more creative mind to achieve this goal.

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