Oferta pracy

Mobility Consultancy Team Leader

CONDUENT

  • offer expired over a month ago
  • contract of employment
  • full-time
  • manager / supervisor
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
ukrainian-friendly-overlay
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

CONDUENT

Gdańska 47/49

Polesie

Łódź

Your responsibilities

  • Managing day-to-day responsibilities for a team of Associates and providing operational support where necessary,

  • Ensuring that the Associates are fully equipped with appropriate knowledge to perform their activities,

  • Participating in the recruitment process and onboarding of the associates,

  • Setting goals, delegating tasks, monitoring work progress,

  • Mentoring and training associates, conducting performance appraisals and preparing improvement plans,

  • Inspiring and motivating your team and building culture of engagement,

  • Driving innovations and development at all times,

  • Together with the team – being an advocate for the organization, providing best in class customer experience, enhancing the brand in every interaction,

  • Attracting new customers and ensuring existing customers are supported at every step of their journey,

  • Ensuring that service levels and KPI’s consistently meet the client requirements,

  • Handling customer interactions, if required,

  • Building a strong relationship with the client and handling client communications and escalations as appropriate,

  • Ensuring the guidelines and processes are followed by associates and flagging any risk through the appropriate channels,

  • Identifying process gaps and implementing solutions with the key stakeholders,

  • Participating in the improvement projects for the operational area,

  • Implementing best practices and ensuring adherence to operational guidelines,

  • Providing SLA/KPI reporting to the delivery lead.

Our requirements

  • Very good English (C1) or English ( B2) and other European language (C1): French, Spanish, Italian or Portuguese,

  • Previous supervisory experience and strong ability to coach, lead and inspire,

  • Experience working in an BPO/SSC /Customer Experience /Sales, or the Automotive industry would be an asset,

  • Excellent people management skills,

  • Excellent analytical and decision-making skills,

  • Good verbal and written communication skills, including rapport building through various communication channels,

  • Good organizational and analytical skills,

  • Solutions orientated with excellent decision-making skills,

  • Training delivery skills,

  • Sales oriented mindset,

  • Highly motivated, proactive, and flexible attitude,

  • Can work to deadlines with efficiency and accuracy,

  • Strong MS Office skills and use of bespoke systems and databases.

What we offer

  • Opportunity to launch a new client with a strong global network of experienced colleagues,

  • A permanent employment contract with an attractive bonus plan,

  • Newly refurbished attractive open plan office space in Lodz,

  • Fun and friendly environment, team events and social activities,

  • Opportunity to develop your skills and experience,

  • Extensive training and learning opportunities to grow,

  • Global Company, international diverse and inclusive environment,

  • And our attractive interesting extra’s for all our Associates.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • parking space for employees

  • sharing the costs of tickets to the movies, theater

  • employee referral program

Job Description

This is an exciting opportunity to supervise a newly developed Customer Engagement Center team and play a fundamental part in its growth and success.

The Customer Engagement Centre will build from Social Media Community Management, Customer Engagement, Mobility Consultancy and finally Aftersales. This multilingual center will provide support in several European languages and extend to support further languages through innovative translation solutions.

This role will lead an initial team of Associates and will report to the Senior Manager for Delivery. As a Team Leader you will manage and inspire your team to meet and exceed the commitments to our client. As well as ensuring KPIs and service levels are met, you will motivate your Associates to perform at the highest level, in turn offering them an opportunity to grow and develop throughout their career in Conduent.

CONDUENT

Who we are:

Together, we make a difference in the lives of millions every day.

When you join Conduent, you are engaged in creating the future – both our company’s and your own. From being a part of transformative and game-changing projects to finding new and better ways of getting work done. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.

Every day we work to build a culture where individuality is both noticed and valued – a culture where every employee can bring their authentic self to work. Whether you work remotely or in an office in any part of the world our sense of community is nurtured by constant interaction, collaboration, and connection.

Our people are united in their passion to make a positive difference – within their teams, communities, and society at large. This passion pushes us every day to work hard, innovate, think creatively, and solve problems.

About the company:

A Business Process Services Pioneer

As one of the original pioneers in business process outsourcing (BPO) and a leader today, Conduent has deep and diversified expertise across a range of industries and business process solutions.

We help businesses and governments drive process efficiencies, costs savings and long-term revenue growth. Our understanding of our clients’ operations enables us to provide essential services to millions of people every day.

Whether it’s helping to reduce ER visits by 25%, driving 99% customer satisfaction, delivering $150B in child support payments or reducing traffic congestion by 15%, Conduent’s services and solutions positively impact the lives of millions of people every day.

Our Mission:

At Conduent we provide essential services and solutions that deliver exceptional outcomes. Through our diverse and dedicated associates, Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for our clients and the millions of people who count on them. It’s why a majority of Fortune 100 companies and over 500 governments depend on us when it matters most.

Culture:

Life at Conduent is as diverse and exciting as the industries, clients, and partners we work with each day. We’re constantly evolving the way we work to create value for our clients, and we love the work we do.

As a company, we are committed to delivering an open and inclusive work environment by:

• Sourcing top diverse talent

• Developing our employees

• Working with certified diverse suppliers

• Supporting and creating opportunity in the communities that we serve

• Building a culture of high-performance and growth

Diversity and Inclusion

At Conduent, we believe in creating a strong and effective workforce and rely on the diverse backgrounds, experiences and expertise of our employees and clients to ensure that Conduent continues to get better, faster and stronger. Each employee has an inherent responsibility to ensure our business treats all people – colleagues, clients, and their customers – with dignity and respect.

Each of our business groups are made up of multicultural teams, where colleagues bring diverse perspectives to problem solving. This drives creativity, innovation, and improved decision-making, which are key competitive principles in a global marketplace.

Scroll to the company’s profile