Oferta pracy

Monitoring Associate Technical Services Engineer/2nd line

Fujitsu Technology Solutions Sp. z o.o.

  • Kuyavia-Pomerania

    Kuyavia-Pomerania
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • remote recruitment

Technologies we use

Operating system

Your responsibilities

  • Account management (AD, Exchange, O365, SharePoint)

  • Remote troubleshooting of Windows 7, Windows 10, O365 and its components

  • Basic Exchange Online and On Premise support

  • SCCM – Application installation on single devices

  • RSA Console Management

  • SCCM Patching and Remediation activities

  • Basic virtualization support

  • Alerts monitoring

  • Daily health checks of core infrastructure

  • First point of technical contact for Major Incidents during OOH

  • Basic troubleshooting of Windows servers

  • Technical Capability. Fully able to support routine technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs) and able to support less experienced team members.

  • Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.

  • Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.

  • Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems need to be escalated to ensure satisfactory resolution.

  • Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/Service Level Agreements.

  • Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.

Our requirements

  • English Speaking written and spoken required (at least B2)

  • 1 year experience in Service desks or related IT services (2nd line )

  • Technical understanding of any of the following technologies: Linux / UNIX; Microsoft products, operating systems, databases, basic networking; Server deployment, security, evaluate and modify system's performance; Perform testing and evaluation of systems and software.

  • Understanding Service Desk Process

  • Incident Controlling

  • Service Level Controlling

  • Readiness to work 24/7

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • remote work opportunities

  • flexible working time

  • integration events

  • extra social benefits

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • employee referral program

  • charity initiatives

Fujitsu Technology Solutions Sp. z o.o.

Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.

In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2P, O2C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.

At Fujitsu we firmly believe that technology enables people's happiness and wellbeing. As it plays a more important role than ever before, we must put people at the center of everything that we do. We believe a human-centric approach is the only way to deliver on the promise of the digital.

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