Monitoring Associate Technical Services Engineer/2nd line

Fujitsu Technology Solutions Sp. z o.o.

  • Warmian-Mazurian

    Warmian-Mazurian
  • offer expired over a month ago
  • contract of employment
  • full-time
  • junior specialist (Junior)
  • home office work
  • Immediate employment
  • More than one vacancy
  • remote recruitment

Technologies we use

Operating system

About the project

Why to #ShapeYourWorld with Fujitsu?

Want to work with teams who achieve together and with technology that is shaping the way the world learns and lives? Come and #ShapeYourWorld at Fujitsu! We are the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. We use our experience and the power of ICT to shape the future of the global society together with our customers. We're looking for a Monitoring Associate Technical Services Engineers! The role holder is performing routine activities, working to Service Level Agreements in business as usual situations in network, security or general systems. This service component covers further remote support for end user related incidents as an extension of Service Desk to effect a resolution where more complex technical expertise or system access is required. This function covers a broad range of technical knowledge concerning end user devices from client operating system to agreed applications. The role holder will seek assistance when unexpected situations/problems arise and will work closely with other team members.

Your responsibilities

  • Account management (AD, Exchange, O365, SharePoint)

  • Remote troubleshooting of Windows 7, Windows 10, O365 and its components

  • Basic Exchange Online and On Premise support

  • SCCM – Application installation on single devices

  • RSA Console Management

  • SCCM Patching and Remediation activities

  • Basic virtualization support

  • Alerts monitoring

  • Daily health checks of core infrastructure

  • First point of technical contact for Major Incidents during OOH

  • Basic troubleshooting of Windows servers

Our requirements

  • English Speaking written and spoken required (at least B2)

  • 1 year experience in Service desks or related IT services (2nd line )

  • Technical understanding of any of the following technologies: Linux / UNIX; Microsoft products, operating systems, databases, basic networking; Server deployment, security, evaluate and modify system's performance; Perform testing and evaluation of systems and software.

  • Understanding Service Desk Process

  • Incident Controlling

  • Service Level Controlling

  • Readiness to work 24/7

What we offer

  • MyBenefit platform

  • Private medical healthcare

  • Sport cards

  • Lunch benefits and discounts

  • Group insurance

  • Glasses refund

  • Awards

  • Holiday allowance „Wczasy pod gruszą”

  • Virtual Trainers Team

  • SABA – free of any charge learning platform with e-learning, e-books, courses, and educational materials

  • Introduce a friend

  • 2 happy hours per month

Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • employee referral program

  • one shorter working day

Fujitsu Technology Solutions Sp. z o.o.

Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.

In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2P, O2C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.

At Fujitsu we firmly believe that technology enables people's happiness and wellbeing. As it plays a more important role than ever before, we must put people at the center of everything that we do. We believe a human-centric approach is the only way to deliver on the promise of the digital.

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