Oferta pracy
Information clause Please be advised that the controller of your personal data, collected in connection with the recruitment process in which you participate, is the company under the name Fujitsu Technology Solutions Sp. z o. o. seated in Warsaw (02-255) Krakowiaków 36 Street, e-mail: [email protected] (hereinafter: „Data Controller”). Your personal data will be processed by the Data Controller for the purpose: • Conducting recruitment processes pursuant to art. 6 clause 1 "b" GDPR, i.e. the need to take action at your request, before concluding the employment contract. Processing for this purpose will take place until the end of recruitment for this position. • Carrying out recruitment processes in the future for positions other than those for which you are currently recruiting, if you express your voluntary consent, which will be a prerequisite for processing resulting from art. 6 clause 1 "a" GDPR. Processing for this purpose will take place for the time during which the Data Controller will have positions for which, due to your education and experience, your candidacy may be taken into account in the event of recruitment, however, no longer than until you withdraw your consent. • Pursuing claims and defense against claims arising from recruitment processes in which you will participate - based on the premise of art. 6 clause 1 "f" GDPR, i.e. the justified interest of the data controller described above. Processing for this purpose will take place until the expiry of the limitation period for claims, and in the event of the initiation of proceedings from such a claim - until the final termination of the proceedings. Personal data will be transferred by the Data Controller to public entities, if the obligation to provide it results from the generally applicable provisions of law. Please also note that you have the right to request from the Data Controller: • access to personal data, • rectification of personal data, • delete personal data, • restrictions on the processing of personal data, • the right to object to the processing of personal data, • the right to transfer personal data, • the right to withdraw consent – in the case of processing your data based on the premise of consent, • the right to lodge a complaint to the President of the Office for Personal Data Protection in connection with a breach of personal data protection. The rights listed in points 1-7 above can be realized by sending an email to: [email protected] Providing personal data by you is voluntary, but necessary to participate in the recruitment process.

Monitoring Associate Technical Services Engineer/2nd line with German

Fujitsu Technology Solutions Sp. z o.o.

  • Łódź

    Łódź, Łódź
  • valid for 25 days
    until: 13 Jun 2022
  • contract of employment
  • full-time
  • junior specialist (Junior)
  • home office work
  • remote recruitment
  • запрошуємо працівників з України
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Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Technologies we use

Operating system

About the project

#MoveForward with Fujitsu!

Perfect choice! You just set the right direction for your future with this click!

But first, let us introduce ourselves. We are Fujitsu, a global leader in technology and business solutions that transform organizations and the world around us. Want to build new possibilities by connecting people, technology, ideas and creating a more sustainable world where anyone can advance their dreams with us? Jump on board Fujitsu as a Monitoring Associate Technical Support Engineer, where you will provide high-quality technical support for our customers, partners, and other engineers. Read the job description, leave your CV, and take the lead in your career!

Your responsibilities

  • Account management (AD, Exchange, O365, SharePoint)

  • Remote troubleshooting of Windows 7, Windows 10, O365 and its components

  • Basic Exchange Online and On Premise support

  • SCCM – Application installation on single devices

  • RSA Console Management

  • SCCM Patching and Remediation activities

  • Basic virtualization support

  • Alerts monitoring

  • Daily health checks of core infrastructure

  • First point of technical contact for Major Incidents during OOH

  • Basic troubleshooting of Windows servers

Our requirements

  • Technical Capability. Fully able to support routine technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs) and able to support less experienced team members.

  • Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.

  • Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.

  • Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems need to be escalated to ensure satisfactory resolution.

  • Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/Service Level Agreements.

  • Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.

  • English and German written and spoken required (at least B2)

  • 1 year experience in Service desks or related IT services (2nd line )

  • Technical understanding of any of the following technologies: Linux / UNIX; Microsoft products, operating systems, databases, basic networking; Server deployment, security, evaluate and modify system's performance; Perform testing and evaluation of systems and software.

  • Understanding Service Desk Process

  • Incident Controlling

  • Service Level Controlling

  • Readiness to work 24/7

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • shopping coupons

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • employee referral program

  • one shorter working day

  • Online initiatives

This is how we work
This is how we work