sharing the costs of sports activities
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Oferta pracy
Monitoring Associate Technical Services Engineer/2nd line with German
Fujitsu Technology Solutions Sp. z o.o.About the company
- ŚwiętokrzyskieŚwiętokrzyskie
- offer expired a year ago
- contract of employment
- full-time
- junior specialist (Junior)
- home office work
- Immediate employment
- More than one vacancy
- remote recruitment
Technologies we use
Operating system
About the project
#MoveForward with Fujitsu!
Perfect choice! You just set the right direction for your future with this click!
But first, let us introduce ourselves. We are Fujitsu, a global leader in technology and business solutions that transform organizations and the world around us. Want to build new possibilities by connecting people, technology, ideas and creating a more sustainable world where anyone can advance their dreams with us? Jump on board Fujitsu as a Monitoring Associate Technical Support Engineer, where you will provide high-quality technical support for our customers, partners, and other engineers. Read the job description, leave your CV, and take the lead in your career!
Your responsibilities
- managing accounts (AD, Exchange, O365, SharePoint),
- troubleshooting Windows 7, Windows 10, O365 and their components remotely,
- supporting for Exchange Online and On-Premise,
- SCCM – installation of applications on individual devices,
- RSA console management,
- SCCM Patching and corrective actions,
- providing support for virtualization,
- monitoring alerts,
- checking the status of the core infrastructure daily,
- engineering first point of contact for major incidents during OOH,
- basic troubleshooting of Windows servers,
- supporting routine technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs) and able to support less experienced team members,
- developing an understanding of customer environment and service delivery requirements to enable the delivery of first-class service,
- documenting actions taken in resolving routine customer inquiries ensuring established processes/systems are followed,
- taking ownership for listening to and understanding elementary customer problems asking relevant questions to resolve typically known problems within required timescales,
- escalating issues as necessary to deliver required service level and meet or exceed customer expectations/Service Level Agreements.
Our requirements
- fluency in English and German (at least B2),
- 1-year experience in Help Desk or related IT services (2nd line),
- technical understanding of any of the following technologies: Linux / UNIX; Microsoft products, operating systems, databases, basic networking; server deployment, security, evaluate and modify system's performance; perform testing and evaluation of systems and software,
- understanding Service Desk Process,
- incident and service level controlling.
- readiness to work 24/7
What we offer
- remote work,
- continuous development,
- initial training preparing to work,
- laptop and if necessary – office inventory (chair, lumbar support pillow, etc.),
- introduce a friend program.
Benefits
- private medical care
- sharing the costs of foreign language classes
- life insurance
- remote work opportunities
- sharing the costs of tickets to the movies, theater
- christmas gifts
- employee referral program
- one shorter working day
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Monitoring Associate Technical Services Engineer/2nd line with German, Świętokrzyskie