sharing the costs of sports activities
Monitoring Associate Technical Services Engineer/2nd line with German
Fujitsu Technology Solutions Sp. z o.o.
- offer expired 3 months ago
- contract of employment
- junior specialist (Junior)
- home office work
- remote recruitment
Technologies we use
Account management (AD, Exchange, O365, SharePoint)
Remote troubleshooting of Windows 7, Windows 10, O365 and its components
Basic Exchange Online and On Premise support
SCCM – Application installation on single devices
RSA Console Management
SCCM Patching and Remediation activities
Basic virtualization support
Daily health checks of core infrastructure
First point of technical contact for Major Incidents during OOH
Basic troubleshooting of Windows servers
Technical Capability. Fully able to support routine technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs) and able to support less experienced team members.
Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.
Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.
Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems need to be escalated to ensure satisfactory resolution.
Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/Service Level Agreements.
Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
English and German written and spoken required (at least B2)
1 year experience in Service desks or related IT services (2nd line )
Technical understanding of any of the following technologies: Linux / UNIX; Microsoft products, operating systems, databases, basic networking; Server deployment, security, evaluate and modify system's performance; Perform testing and evaluation of systems and software.
Understanding Service Desk Process
Service Level Controlling
Readiness to work 24/7
private medical care
sharing the costs of foreign language classes
remote work opportunities
flexible working time
sharing the costs of tickets to the movies, theater
employee referral program