Oferta pracy

Monitoring & Underwriting Analyst in Customer Risk Management Team (opportunity for Graduates)

Mastercard Europe S.A. o. w PolsceAbout the company

Mastercard Europe S.A. o. w Polsce

Józefa Piusa Dziekońskiego 1


Your responsibilities

  • The primary responsibility is to support the CRM team to ensure customer risk is appropriately monitored in accordance with Mastercard’s policies & procedures and risk appetite framework. This includes, but is not limited to:

  • Daily read of Factiva/CreditEdge customer related news and regulatory website to scan for customer’s financial distress

  • Monitor 24/7 global customer exposures and, based on volume trends and news/regulatory websites, immediately inform risk managers in case of urgencies (bankruptcies, insolvencies, administration etc)

  • Follow up with customers and account managers on open settlement positions of customers for small settlement failures, coordinating with Account Managers and Settlement operations, to determine if genuine or if it is a reconciliation issue

  • Participate in decision process, including emergency procedures as directed by the Risk Managers

  • First assembling of Commercial Underwriting for senior risk analysts, including data points such as volume/exposure trends, recommended CEM thresholds limits and settlement analysis

  • CEM (Customer Exposure Monitoring) System testing

  • Ad hoc reporting on customer volume, exposure and CEM declines trends

  • Report and coordinate with the appropriate teams in case of CEM inaccuracies or process failures

  • Maintain Customer Exposure Monitoring Manual

  • Participate in various process improvement initiatives and best practices sharing;

  • Access/check balances on customer bank account subject to security agreements, as applies

  • The 24/7 shifts are divided in 3 shifts of 8 hours each and might require working during different time zones than the one you are based in.

Our requirements

  • At least graduate degree in business, economic, econometric or equivalent and work experience in credit risk assessment and financial statements analysis

  • Accuracy, self-drive, accountability and sense of urgency

  • Outstanding written and verbal English communication skills;

  • Advanced Excel, Word and PowerPoint user;

  • Experience in / knowledge of the banking sector are a strong plus;

  • Experience with BI tools such as Business Object are a plus;

  • Positive attitude, strong work-ethic and good sense of humor

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • retirement pension plan

  • employee referral program

  • charity initiatives

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.


The primary responsibility of the Analyst is to provide support to the risk managers and senior management to help manage Mastercard’s Customer Risk Management function globally by monitoring volumes 24/7. The role also involves partnering with our Corporate Treasury central team and Settlement Operations teams to assist with any CRM data validation or CRM system testing related to CEM (Customer Exposure Management) improvements as well as preparing commercial underwriting documentation before handing it over to senior analysts for completion.

Mastercard has approximately $48B in credit exposure to financial institutions and other counterparties worldwide, placing the CRM role as a key part of its evolving and quickly growing business model. The magnitude and strategic nature of this exposure necessitates periodic engagement with senior management, Mastercard’s sales, franchise, and product organizations as well as our customers (issuers, acquirers, etc.). This provides great opportunities to learn and grow your career within Mastercard.

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.