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Mortgages Officer with French

  • Kraków, małopolskie pokaż mapę
  • Specjalista
  • 04.04.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:

    Mortgages Officer (French)
    Location: Kraków
    Ref No: CreditOp/MortOff/Fr/2019

    To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified SLA’s. Responsible for rapport building and resolving Business Partner/Customer inquiries in a professional manner (where applicable). Other responsibilities dependent on process assigned to.

    Key Accountabilities: 

    • Meet targets on productivity and accuracy within stipulated time frame. Instructions/requests are correctly interpreted and fully undertaken,
    • Ensure that work is completed in accordance with established procedure and standards,
    • Effectively and efficiently process to achieve business goals on productivity, accuracy and improvements of process,
    • Proactively seek out opportunities to provide internal and external customers with service excellence in the most effective and efficient manner. Get it right the first time,
    • The language of communication with our internal customers is very important. Please ensure that communication, whether in writing or speaking, is in the customer's language,
    • Work productively and professionally. Demonstrates ways to improve customer service, increase productivity,
    • Provide service excellence and driving quality of work for improving customer satisfaction,
    • Contributes to the creation of a supportive work environment driven by people centric values,
    • To maintain control on operational losses, potential fraud through strong internal audit and feedback mechanisms,
    • Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures,
    • Maintain HSBC Internal Control Standards, and be aware of the need to implement compliance policies and of operational risks scenarios associated with your role.


    • A senior high school certificate holder, diploma or degree in any discipline,
    • Ability to communicate effectively in French and English,
    • Ability to understand written French and English,
    • Ability to understand and interpret numeric data,
    • Flexibility to work shifts,
    • Attention to details,
    • Basic computer knowledge,
    • Ability to maintain focus while working with voluminous data,
    • Ability to multi task,
    • Committed to equal employment opportunities,
    • Ability to build raport with people,
    • Credit knowledge (will be an asset).

    We offer: 

    • Stable job in professional team,
    • Interesting path of career in an international organization,
    • Consistent scope of responsibilities,
    • Private health care, employees’ benefits.


    To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.

    Applications sent to us will be taken into consideration only if they include the following statement:
    I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
    In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]