Oferta pracy

MS Exchange On-Prem/Online Engineer

Fujitsu Technology Solutions Sp. z o.o.

  • Opole

  • offer expired 4 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • remote recruitment

Technologies we use

Operating system

About the project

As a MS Exchange Engineer you will join a fast growing team of engineers that are supporting our clients. You will be providing responsive, professional and competent technical support and maintenance for the enterprise messaging environments based on a variety of products, such as Microsoft Exchange Online, Office365, Microsoft Lync/Skype for Business and other infrastructural components. You will have a chance to work on the most up-to-date technologies and develop yourself further in Remote Infrastructure Department.

Your responsibilities

  • Technical Capability. Works within a team on technical queries relating to customer specific problems.

  • Tools Mastery. Possess knowledge of tools and toolsets used. Provides internal toolset training and takes ownership around queries in regards to customer’s systems.

  • Business Awareness. Develops an understanding of the customers’ environment and service delivery requirements to enable successful delivery of the service.

  • Process. Follows established processes/procedures, recommends improvements as appropriate to resolve enquiries, issues or problems. Documents actions taken for continuous service improvement.

  • Problem Solving. Takes ownership of issues identified. Tries to understand the problem in order to find optimal solution or temporary workaround. Escalates and/or gains support where necessary to resolve the problem.

  • Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA.

  • Team Working. Acts as an effective and helpful member of the team, demonstrating personal leadership, initiative and drive.

  • Professional Development. Takes responsibility for learning about current products / systems builds / infrastructure layouts, to support daily business requirements. Advises superiors on latest trends/technologies and approaches to avoid foreseeable problems.

Our requirements

  • General knowledge or experience supporting Microsoft Exchange Server 2010 / 2013 / Online/On-prem

  • Must be able to understand scripts (Powershell)

  • Verbal and written English on communicative level

  • Knowledge and experience of core functionality for client applications (Outlook, Lync, Outlook Web, Mobile Devices, Office365).

  • Awareness of ITIL best practices and ITSM Tool(s) will be an asset

  • Excellent approach to Business Model and working under SLA Requirements

  • Strong Customer Relationship – able to establish quick working relationships with customer

  • Drive and determination for technologies and services

  • Working well under time pressure

  • Ability to prioritize tasks based on business requirements.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • remote work opportunities

  • extra social benefits

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • employee referral program