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(MSS IT) IT Service Owner

HSBC Service Delivery (Polska) Sp. z o.o.About the company

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • Offer expired a month ago
  • Remote recruitment
  • Remote work
  • contract of employment
  • full-time
  • manager / supervisor

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a


Technologies we use


  • ITIL

About the project

Markets & Securities Services (MSS) is the “investment bank” for HSBC. Our businesses generate millions of transactions across a range of financial markets. Our IT teams design and develop modern systems covering all aspects - trading in the markets, sales and customer tools, handling transactions and building financial and regulatory reporting.

Your responsibilities

  • Accountable for maintaining effective control of the end to end application and service (which includes Dev; UAT; Production and Contingency)

  • Successful operation and continuous improvement of service

  • Adhering to governance processes and ensuring compliance with all IT FIM requirements

  • Pro-active planning of service requirements (eg, Evergreening, planning capacity upgrades) and regularly communicating the benefits and performance of their service to the Business (Product owners)

  • Be a contact or escalation point when requests for service information are requested from stakeholders

  • Collaborate with key stakeholders within your Function such as other Services Owners; POD Team Members; Risk & Control Officers; Evergreening Leads; Infrastructure Leads; vendor; SSP Leads and CCO Tech colleagues, and within Group such as ITID and ISR

  • Delegate requests for information / completion of regular reviews to POD team members for completion, then consolidate information and respond to requester

  • Update all inventory tools to maintain service and application information

Our requirements

  • At least 3 years’ experience working in either IT Service Management, Infrastructure or Software support or Project Management

  • Good knowledge of ITIL methodologies or can demonstrate use of such – mostly in the area of SLM, Service Continuity, Information Security Management, Change, Incident & Problem management

  • Ability to build and maintain strong relationship with stakeholder and colleagues from other teams

  • Team player and adaptable to change

  • Basic knowledge of IT technologies, there components and their operational environments

  • Strong communication skills in English


  • Experience in third party management

  • ITIL or any IT related certificate

  • Communicative German

What we offer

  • Interesting path of career in an international organization

  • Access to the external learning platforms: Coursera, Linkedin Learning, Degreed, O'Reilly, FitForBanking

  • Training and conference budget

  • Possibility to move between projects

  • Private health care, and other employees’ benefits

  • Remote work possible after COVID-19 (up to individual discussion with manager

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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Job Description

The role: The IT Service Owner (ITSO) is responsible for the ongoing supply and support of the IT services owned and provide a single point of contact for that services in line with standard IT Infrastructure Library (ITIL) Service Lifecycle phases, namely Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.