sharing the costs of sports activities
- Kapelanka 42a, KrakówKraków, Lesser Poland
- Offer expired a month ago
- Remote recruitment
- Remote work
- contract of employment
- manager / supervisor
Technologies we use
About the project
Markets & Securities Services (MSS) is the “investment bank” for HSBC. Our businesses generate millions of transactions across a range of financial markets. Our IT teams design and develop modern systems covering all aspects - trading in the markets, sales and customer tools, handling transactions and building financial and regulatory reporting.
Accountable for maintaining effective control of the end to end application and service (which includes Dev; UAT; Production and Contingency)
Successful operation and continuous improvement of service
Adhering to governance processes and ensuring compliance with all IT FIM requirements
Pro-active planning of service requirements (eg, Evergreening, planning capacity upgrades) and regularly communicating the benefits and performance of their service to the Business (Product owners)
Be a contact or escalation point when requests for service information are requested from stakeholders
Collaborate with key stakeholders within your Function such as other Services Owners; POD Team Members; Risk & Control Officers; Evergreening Leads; Infrastructure Leads; vendor; SSP Leads and CCO Tech colleagues, and within Group such as ITID and ISR
Delegate requests for information / completion of regular reviews to POD team members for completion, then consolidate information and respond to requester
Update all inventory tools to maintain service and application information
At least 3 years’ experience working in either IT Service Management, Infrastructure or Software support or Project Management
Good knowledge of ITIL methodologies or can demonstrate use of such – mostly in the area of SLM, Service Continuity, Information Security Management, Change, Incident & Problem management
Ability to build and maintain strong relationship with stakeholder and colleagues from other teams
Team player and adaptable to change
Basic knowledge of IT technologies, there components and their operational environments
Strong communication skills in English
Experience in third party management
ITIL or any IT related certificate
What we offer
Interesting path of career in an international organization
Access to the external learning platforms: Coursera, Linkedin Learning, Degreed, O'Reilly, FitForBanking
Training and conference budget
Possibility to move between projects
Private health care, and other employees’ benefits
Remote work possible after COVID-19 (up to individual discussion with manager
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
flexible working time
corporate sports team
doctor’s duty hours in the office
retirement pension plan
no dress code
video games at work
coffee / tea
parking space for employees
extra social benefits
employee referral program
opportunity to obtain permits and licenses
Welcome to HSBC!
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
The role: The IT Service Owner (ITSO) is responsible for the ongoing supply and support of the IT services owned and provide a single point of contact for that services in line with standard IT Infrastructure Library (ITIL) Service Lifecycle phases, namely Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.