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Multi Channel Engagement Manager, Region SEEMEA

Novo NordiskO firmie

  • Warszawa, mazowieckie

  • Ogłoszenie wygasło 16 dni temu
  • Umowa o pracę
  • Kierownik / Koordynator
Are you ready to make the next step in your professional development in a global expanding company? Join Novo Nordisk Region SEEMEA (South East Europe, Middle East and Africa) and get a life-changing career!

Novo Nordisk is a global healthcare company with more than 95 years of innovation and leadership in diabetes care. This heritage has given us experience and capabilities that also enable us to help people defeat obesity, haemophilia, growth disorders and other serious chronic diseases. Headquartered in Denmark, Novo Nordisk employs over 43,000 people in 80 countries, and markets its products in more than 170 countries.
About the department
The Novo Nordisk Region SEEMEA is a diverse region consisting of 110 countries, organised into three Business Areas and six Elevated Affiliates covering South East Europe, Middle East and Africa. Region SEEMEA employs more than 3,000 colleagues who are dedicated to making a remarkable difference to patient care.

In Commercial Operations we deliver value for our stakeholders through operational Effectiveness & Excellence and by ultimately driving superior customer Engagement & -Experience. We enable global teams and affiliates to execute Multi Channel Engagement with an integrated offering of services, platforms and subject matter expertise. We develop company-wide solutions that enable Novo Nordisk to pursue commercial growth drivers with a sustainable model through new, smarter ways of working.

The location of the job is preferably Istanbul, Turkey or Warsaw, Poland.
Multi Channel Engagement Manager, Region SEEMEANumer ref.: 111114
The position

As Multi Channel Engagement Manager you will report to Commercial Operations Senior Director and will be responsible for setting direction and driving initiatives within Multichannel Orchestration, building a multichannel centre of excellence in SEEMEA in collaboration with markets, business areas and International Operations, and implement multichannel strategy as part of International Operations priorities.
  • Provide strategic input and ensure execution of Novo Nordisk Multichannel Orchestration roadmap at regional level.
  • Create multichannel orchestration blueprint and facilitate capability adoption amongst commercial functions, especially marketing and sales.
  • Lead introduction of advanced and data-driven initiatives, such as multichannel equivalent scoring, agile campaigns and content management.
  • Through data, identify areas to optimize customer engagement strategies such as customer centricity, content adjustments, channel mix, and customer journey sequencing to improve customer engagement and experience.
  • Co-create new solutions, go-to market model and processes with digital transformation to widen customer experience.
  • Identify and help remove local organizational barriers to design and execute integrated campaigns.
  • Identify opportunities to improve digital/multi-channel planning, execution of processes and approaches; work across therapy areas and functions to standardize improvements.
  • Develop the right Multichannel Orchestration organisation and capabilities in SEEMEA.
  • Support affiliates in key initiatives and ensure best practice sharing across SEEMEA with regards to Multichannel Orchestration.
  • Facilitate Orchestration of the MCE across the Field force (Sales, Marketing, Market Access, Medical).
  • Build marketing excellence capability, i.e. guiding segmentation & targeting based on digital adoption & channel preference.
  • Bachelor’s degree with specialization in preferably communication, business and/or marketing.
  • 8 to 10 years of marketing experience including 2 years of digital marketing, preferably in the healthcare space.
  • Experience in broad marketing mix strategy with expertise in all digital channels.
  • Previous experience in scoping and deploying Multi Channel Engagement solutions in Healthcare/Life Sciences is essential.
  • Ability to partner effectively with internal and external stakeholders at various levels.
  • Experience in orchestration engines and CRM is preferred
  • Proven strategic leadership skills with an ability to analyze and synthesize insights, create focus, and influence the organization to move forward.
  • Working knowledge of pharmaceutical industry and project management processes.
  • Proficiency in digital marketing, CRMs, digital channels, Mobile and Social Media Marketing.
  • Fluent in both verbal and written English.
Working at Novo Nordisk

Novo Nordisk is its people. We know that life is anything but linear, and balancing what is important at different stages of our career is never easy. That’s why we make room for diverse life situations, always putting people first. We value our employees for the unique skills they bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk is working toward something bigger than ourselves, and it’s a collective effort. Novo Nordisk relies on the joint potential and collaboration of its more than 40,000 employees. Together, we go further. Together, we’re life changing.


To submit your application, please upload your CV and motivational letter online (click on Apply and follow the instructions).



Millions rely on us

To work for Novo Nordisk you will need the skills, dedication and ambition to change lives for the better for millions of patients living with diabetes and other chronic diseases. In exchange, we offer the chance to be part of a truly global workplace, where passion and engagement are met with opportunities for professional and personal development.

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