Oferta pracy

Multilingual Customer Connect Agent with Spanish

Hitachi Energy Services Sp. z o.o.

  • Pawia 7, Stare Miasto, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • remote recruitment

Hitachi Energy Services Sp. z o.o.

Pawia 7

Stare Miasto


Your responsibilities

  • Handling incoming inquiries via e-mails, chat, web-, telephone and other possible channels efficiently with confidence and professionalism (approximately 90% of inquiries are via e-mail).

  • Be a customer advocate for timely response to issues and for problem resolution and escalation during the whole inquiry life cycle.

  • Able to multitask and maintain an organized work environment.

  • Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

  • Collaborate with other departments and keep a positive relation with them.

Our requirements

  • Multilingual proficiency: Spanish language with a good command of English.

  • Additional lingual proficiency (e.g. Italian or any other Roman or Germanic language) would be a big plus.

  • High focus on customers and their needs.

  • Ability to apply structured and methodic work style during increased pressure to act.

  • Onboarding and Training about Hitachi Energy portfolio will be provided. Some knowledge of Power Grids products and systems would be beneficial.

  • Ability to act solution oriented and to variate different approaches, be flexible and creative team player.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • corporate library

  • coffee / tea

  • drinks

  • parking space for employees

  • leisure zone

  • sharing the costs of tickets to the movies, theater

  • sharing the commuting costs

  • employee referral program

Hitachi Energy Services Sp. z o.o.

At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com

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