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Network Analyst, Entry Internship

PPG Industries

  • Katowice

    Katowice, Silesian
  • offer expired 2 months ago
  • contract of mandate
  • full-time
  • trainee
  • hybrid work
  • Immediate employment
  • More than one vacancy
    vacancies: 2
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Technologies we use

Operating system

About the project

We are looking for a student or young professional to join our Global Telecommunications Operations Center. The team is responsible for management and monitoring of our corporate network. As Intern you will have opportunity to learn new IT skills in large enterprise environment.

Your responsibilities

  • Analyzes, troubleshoots, and resolves network alerts.

  • Follows knowledge articles to provide support for these systems.

  • Works effectively with cross-function teams of IT professionals to troubleshoot these systems.

  • Tracks the resolution of all issues.

  • Works with ISPs and other service providers to create, escalate and resolve support issues.

  • Coordinates remotely with local site contacts to troubleshoot and resolve circuit issues.

  • Escalates critical issues appropriately to the NOC Shift Supervisor and support teams.

  • Completes project related tasks as assigned by the NOC Shift Supervisor.

Our requirements

  • Basic knowledge of telecommunication systems, such as network architectures, IP voice, data, or internet technologies, etc.

  • Strong written communication skills, including the ability to document operations procedures.

  • Strong verbal communications skills, including professional customer service skills and the ability to effectively deal with hardware and software vendors when troubleshooting problems.

Every single day at PPG:

  • The PPG Way

  • We partner with customers to create mutual value.

  • We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

  • We are “One PPG” to the world.

  • We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

  • We trust our people every day, in every way.

  • We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

  • We make it happen.

  • We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

  • We run it like we own it.

  • We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

  • We do better today than yesterday – everyday.

  • We continuously learn. We develop our people to grow our businesses.