private medical care
- Valid for a monthuntil: 03 Jun 2021
- Remote recruitment
- Remote work
- contract of employment
- senior specialist (Senior)
Provide a high level of support and advise to the 3rd line (on-site) support and account team
Involved with small to medium sized project work with supervision from implementation team
Mentoring to 2nd level engineers, as well as training and coaching all team members
Takes ownership of incidents and progresses them through to resolution
Takes escalations from 2nd level engineers and ensures all high severity incidents are escalated to the IM (Incident Management Team).
Investigates service improvements and makes recommendations based on investigations and experience
Able to work with the team or on their own with little or no supervision
Produce and present service reports using tools available
Perform known, existing implementation solutions, return to baseline configuration of routers and switches if and when required
Takes ownership of more complex issues than at 2nd level
Escalates to 4th level support and Service Delivery Manager when required
Well established, self-sufficient team member
Works on escalations from Service Delivery Manager and 2nd level
3rd party management where technical dialogue is required with 3rd party engineers.
Detailed analysis of logs and other output from network devices
Packet capture analysis
At least 3 years proven commercial networking experience.
Knowledge of Avocent and/or Netscout
Knowledge of Cisco CCNA or CCNP
CCNA or CCNP Certifications will be a plus.
In depth working knowledge of networking technologies, e.g. LAN, WAN, TCP/IP, routing, switching and subnet addressing.
Good working knowledge of networking hardware, especially from the Cisco Catalyst family, e.g. Cisco 29xx, 35xx, 37xx, 38xx Cisco 26xx routers, 6500 switches, Cisco Nexus family
Knowledge of Brocade products (access, distribution and core)
Experience of medium and big changes to network infrastructure – IMAC
Reading and understanding of network design
Knowledge of ITIL processes
Understanding of network security
remote work opportunities
coffee / tea
parking space for employees
sharing the costs of tickets to the movies, theater