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Network Firewall Team Manager (ITID)

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired a month ago
  • contract of employment
  • full-time
  • team manager
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Technologies we use

Operating system

About the project

The Network Team Manager will lead an experienced technical team within the Network Functions area and will be a subject matter expert on Checkpoint Firewalls.

The Network Team Manager is responsible for managing the provision and/or 2nd/3rd line design / support of services on a national or international network utilising network technology equipment. This can include both the development of new functions and facilities and the on-going systems support of live systems, while also driving through compliance and version control on the estate

This may involve working as a Lead technical specialist or driving other specialists on projects involved in planning, research, evaluation and design of network infrastructure.

Your responsibilities

  • Meets expectations of internal customers through delivery of high quality projects, meeting their needs and demonstrating the added value of service provided.

  • To support and maintain full functionality of equipment and applications provided by Telecoms

  • Meets quality targets as assigned by IT Operations Management for Change, Service Levels and Problem Resolution times

  • Identify and improve efficiency and potential improvements of Networks environment

  • Communicating effectively with key business users regarding long term design / support requirements.

  • To ensure that the business’ IT needs are understood and that services are tailored to meet their requirements, and also to ensure that users are fully aware of the services available and receive maximum benefit from them.

  • Be involved in and participate in Customer Engagement processes

  • Day to day consultation with key stakeholders within country, Region and Group

  • Identify, monitor, drive and track service improvements creating & managing a culture of continuous improvements.

  • Liaise with other Support teams on issues to ensure a unified front to IT Service Support / Delivery.

  • Improve the efficiency in the way we address technical issues. Act as a point of contact to the wider Network team.

  • Pro-actively managing the overall service delivery to meet internal targets

  • Collaboration and contribution to team objectives

  • To keep line management aware of any developing IT or other issues.

  • Development of more junior staff and providing technical, project management, man management of the team.

  • Ensure compliance and be able to demonstrate adherence to internal controls, Telecoms Group Standards and Information Security Secondary Standards.

  • Work closely with local, Regional, Global and GR teams to increase the efficiency and quality of Network processes and procedures.

  • Maintain a close working relationship with the staff in the wider team to direct technical improvements thus helping to improve service levels.

  • Ensure that Network Support documentation is owned, regularly maintained and used when required.

  • Liaison with other IT OPERATIONS and HSBC Technology departments and 3rd party suppliers, managing 3rd party relationships to deliver service against contractual requirements where applicable.

  • Ensuring that standard ITIL processes are followed correctly and appropriately, e.g. Problem Management, Incident Management, Release Management, Change Management and Configuration Management. Implement ITIL best practice where applicable.

Our requirements

  • Knowledge:

  • Overall understanding of TS and IT Operations’ provided services and the supporting infrastructure to be able to prioritise faults, estimate fix times

  • Good understanding of Network hardware and Software and general IT Operations principles

  • Sufficient knowledge of IT Operations understanding policy, processes, procedures and systems deployed.

  • In depth knowledge of best practice within a support environment.

  • Thorough understanding of strategic planning, including managing change, managing processes and business cases

  • Ability to understand and interpret complex business and IT requirements and assess future trends

  • Overall responsibility for large Network project implementations.

  • Ability to leverage relationships within IT Operations to drive through and deliver against sector goals and strategies

  • Experience

  • General experience in IT support

  • General experiences of managing and leading technical teams

  • A detailed understanding of IT hardware, software, operations and networks

  • Ability to work under pressure and deliver within limited timescales

  • Understand and interpret complex business and IT requirements

  • Proven ability to prioritise competing demands

  • Demonstrated ability to assess IT trends.

  • Up to 10 years’ network experience or extensive experience in the HSBC IT or business environments.

  • Proven history of financial and resource management.

  • Skills

  • Strong interpersonal skills

  • Excellent written and verbal communication skills to the standard required to produce and discuss documentation with senior IT and business management

  • Strong analytical skills to quickly assess situations, their impact and options for resolution.

  • To be able to prioritise faults, estimate fix times.

  • Good team player skills which rely on honest open communication and reliability of individuals to strive to deliver an excellent service to the customer

  • Ability to manage and prioritise service delivery within a diverse and constantly changing technical environment.

  • Excellent inter-personal skills including the ability to influence peer group good negotiation skills.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

Additional information

  • IT OPERATIONS Network Functions currently supports circa 1000 firewalls which in turn support critical internal and external customers within HSBC and associated Companies in the UK,

  • The smooth operation of the network infrastructure is critical to HSBC. The network extends to 47 countries globally responsibility also extends to Group Company offices in Europe and interfaces with the Group’s international networks.

  • This role has direct budget responsibility and may have responsibility for managing sections of budget apportioned to their specific area of responsibility and monitoring of costs on behalf of the budget holder. This will include input to the budget construction and timely review of actual and forecast spend as the year progresses.

  • This role has line management responsibility.

  • This role has functional management responsibility.

  • This role has a critical dotted line to the Cyber and compliance functions.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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