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Network Service Owner
Imperial BrandsAbout the company
- KrakówKraków, Lesser Poland
- offer expired 10 months ago
- contract of employment
- full-time
- manager / supervisor
- hybrid work
Your responsibilities
- Working with the Head of IT Infrastructure Operations to build and leverage strategic relationships with key third-party suppliers;
- Ensure effective management of any third-party outsource agreements ensuring performance, quality, reliability and cost effectiveness;
- Ensure services meet their SLA targets and expectations;
- Maintenance and forecasting of service budget lines, support recharge of services to internal customers in line with the service needs
- Delivery, maintenance and review of internal technical processes and procedures for service,
- Support the optimisation and consolidation of technologies to services and suppliers
- Technicalexpertise and consultation at various levels across the organisation;
- Work with all Application and Operations teams to drive consistency in process, governance and tooling across the different teams;
- Implementing and executing the Service Delivery strategy for Global IT & Global Business Services as defined by the Architecture team, in their specific area;
- In partnership with the architecture function agreeing the most suitable technology, ensuring end to end application architecture validation for all operational components in addition to accountable support across multiple service providers;
- Driving rationalisation and associated cost savings whilst maintaining operational stability;
- Drive efficient and effective product lifecycle from inception through to retirement
- Vendor management including contract renewals, contract changes, supplier benchmarking, service reviews, validation of quotes and purchases.
- Delivering technical training within Service Technology to ensure skill/knowledge retention;
- Owner of service availability and capacity plan
- Point of escalation for Service Delivery.
- Working with the Service Transition team to validate and accept technical change delivery from Portfolio Management.
- Any other reasonable duties, aligned to role.
Our requirements
- Extensive experience and knowledge of Global WAN, LAN technologies.
- Previous experience in IS Service Delivery.
- Budgetary experience coupled with demonstrable commercial awareness.
- Good communication skills – both written and oral.
- Proven knowledge and experience of tools, technologies and methods in your area of Global Service Delivery expertise.
- Excellent IT people management skills with experience of managing teams spread across multiple locations.
What we offer
- Aside from competitive remuneration and benefits package we offer:
- Exciting opportunity to become a part of an evolving structure with real impact on the future of the department in Cracow.
- Rewarding challenges allowing the Talents to grow in the internal controls area following their individual development plan.
- Hybrid work opportunity allowing us to enjoy the benefits of working from the newly created office and home throughout the week.
- Opportunity in creation of the new community in Cracow office while being an integral part of our international structure.
The Network Service Owner is responsible for the operation and strategic deployment of Network Services within GBS, IT Infrastructure Operations. This is a global role delivering network services, projects and third line support in line with business needs. The role reports to the GBS – Head of Infrastructure Operations and will work closely with the other Service Owners across Infrastructure Operations.
As part of a global organisation there is a need to be flexible and able to work out of hours as an escalation point. International travel may be required. The purpose of the Network Service Owner role is to ensure high quality service and operational excellence for the entire Infrastructure Operations Portfolio.
Imperial Brands
We're a truly international company, fourth largest in our industry and operating across 119 markets. An inclusive, innovative global FMCG business supported by 26,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all. As we move forward, our consumers will be at the heart of what we do, evolving to needs and expectations and committing to a more meaningful contribution to harm reduction by building a successful NGP business. Integral to our long-term success is our sustainability strategy, behaving responsibly and supporting our ambitions, all underpinned by high governance. Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.
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Aktualne oferty pracodawcyNetwork Service Owner, Kraków