GuestTek

Network Specialist French fluancy

GuestTekO firmie

  • Warszawa

    mazowieckie
  • Ogłoszenie wygasło 4 lat temu
  • Specjalista

GuestTek is a global leader in broadband technology and interactive solutions for the hospitality industry. Since 1997, GuestTek is the hospitality industry's most complete IP-based service provider, offering customers superior service and broad product lines tailored to meet the needs of both select and full-service hotels.  We operate from 22 countries in 18 global offices to provide our service for our clients in 89 countries, in more than 3900 hotels every day.

Currently we have an opening for a:

Network Specialist
French fluency
Miejsce pracy: Warszawa


Reporting to the Team Lead, the Network Specialist is responsible for taking calls from Hotel Staff, creating tickets, and either resolving or escalating those tickets. Must be able to work with a variety of hardware, software, and networking technologies in a timely manner. This individual has to be able to work under pressure, to provide quick solutions for the Clients.

Key Responsibilities: 

  • Taking calls from Hotel Staff members.
  • Resolving or escalating tickets according to company policy.
  • Creating or updating tickets according to company policies.
  • Available to work on a 24/7/365 shift work basis.
  • Co-operating within the team to ensure all calls are answered within SLA’s.
  • Communicating with clients and client facing departments.
  • Working on various other duties, as requested by Managers.
  • Taking additional trainings as requested.
  • Other related duties as assigned.

Qualifications:

  • Fluent in French (written/verbal) is a must.
  • Communicative English (oral and written skills).
  • University diploma or relevant experience in network troubleshooting.
  • Strong communication skills, and understanding of the business supported.
  • Must demonstrate superior troubleshooting skills.

Personal Attributes:

  • Ability to quickly build strong relationships with colleagues and clients.
  • Ability to work under pressure.
  • A positive “can do” attitude and customer focused approach that will enable to deal with challenging situations with integrity, empathy and sincerity.
  • Must show knowledge about latest technology in use.
  • Must have a desire to learn.

We offer:

  • Challenging work with innovative technology for a global leader in the industry.
  • Career development within a global structure.
  • Training program.
  • Stable employment in multicultural and international organization.
  • Competitive salary and good social benefits package (Private medical care, Multisport, Benefit system).
  • Friendly and fun work atmosphere.

 

Apply: In order to participate in this recruitment project, please send us your CV in English via:

In your application please include the following statement: "I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act 29.08.1997 no 133 position 883)".

GuestTek is a global leader in broadband technology and interactive solutions for the hospitality industry. Since 1997, GuestTek is the hospitality industry's most complete IP-based service provider, offering customers superior service and broad product lines tailored to meet the needs of both select and full-service hotels.  We operate from 22 countries in 18 global offices to provide our service for our clients in 89 countries, in more than 3900 hotels every day.

Currently we have an opening for a:

Network Specialist
French fluency


Reporting to the Team Lead, the Network Specialist is responsible for taking calls from Hotel Staff, creating tickets, and either resolving or escalating those tickets. Must be able to work with a variety of hardware, software, and networking technologies in a timely manner. This individual has to be able to work under pressure, to provide quick solutions for the Clients.

Key Responsibilities: 

  • Taking calls from Hotel Staff members.
  • Resolving or escalating tickets according to company policy.
  • Creating or updating tickets according to company policies.
  • Available to work on a 24/7/365 shift work basis.
  • Co-operating within the team to ensure all calls are answered within SLA’s.
  • Communicating with clients and client facing departments.
  • Working on various other duties, as requested by Managers.
  • Taking additional trainings as requested.
  • Other related duties as assigned.

Qualifications:

  • Fluent in French (written/verbal) is a must.
  • Communicative English (oral and written skills).
  • University diploma or relevant experience in network troubleshooting.
  • Strong communication skills, and understanding of the business supported.
  • Must demonstrate superior troubleshooting skills.

Personal Attributes:

  • Ability to quickly build strong relationships with colleagues and clients.
  • Ability to work under pressure.
  • A positive “can do” attitude and customer focused approach that will enable to deal with challenging situations with integrity, empathy and sincerity.
  • Must show knowledge about latest technology in use.
  • Must have a desire to learn.

We offer:

  • Challenging work with innovative technology for a global leader in the industry.
  • Career development within a global structure.
  • Training program.
  • Stable employment in multicultural and international organization.
  • Competitive salary and good social benefits package (Private medical care, Multisport, Benefit system).
  • Friendly and fun work atmosphere.

 

Apply: In order to participate in this recruitment project, please send us your CV in English via:

In your application please include the following statement: "I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act 29.08.1997 no 133 position 883)".

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