Oferta pracy

Network Support Engineer (Remote Job)

Grafton RecruitmentO firmie

  • Kraków, małopolskie

  • Ogłoszenie wygasło 12 dni temu
  • Rekrutacja zdalna
  • Specjalista (Mid / Regular)
Grafton Recruitment, founded in 1982, is a leading provider of recruitment solutions with more than 30 years' experience. Grafton Recruitment is one of Europe's largest independent firms, placing experienced professionals, mid &top management in all industry sectors, functions and public services.With 30 offices in Europe and about 650 employees we cover the following countries: Czech Republic | Hungary | Ireland | Lithuania | Poland | Romania | Slovakia | Turkey.Our high quality of service is proved by ISO certificate.
Network Support Engineer (remote job)Numer ref.: 6-15-61494
For our client, company specialised in new-generation Digital services we are looking for a Netowrk Support Engineer with support case management experience to handle level 2 & level 3 support for our leading customer. Incumbent will support various end customers, in resolving their technical issues or escalate to proper stakeholders.
In this role you will be managing cases from various end customers across the geography using the case management tool, via web-based portal or via incoming call. You will be working with multiple internal tools to resolve the issues as per the SLA/KPI. You are also expected to have a high case management understanding.

  • IPSec
  • Wireshark

Technical Skills:
  • Excellent customer-facing communication skills
  • Strong knowledge of networking concepts and ability to troubleshoot complex networking issues across multiple OSI layers
  • Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)
  • Authentication systems such as LDAP, MS AD, SAML, etc
  • Knowledge of protocols such as TCP, UDP, HTTP, FTP, DNS, DHCP, etc.
  • Familiar with operating systems such as Linux, Windows, and Free BSD
  • Network troubleshooting experience - Familiarity with tools such as Ping, Traceroute, MTR, and Network Protocol Analyzers such as tcpdump, Wireshark, Web debugging tools like fiddler, netmon, etc.
  • Bachelor’s degree
  • Minimum 2 year in the relevant field
  • Understanding of case management operations and process.
  • Demonstrated ability to collaborate cross-functionally with multiple teams and stakeholders.
  • Demonstrated ability to adapt to new tools and learn quickly.
  • Be self-motivated, organized, and work independently in a fast-paced, dynamic environment.
  • Excellent written and verbal communication skills for the purpose of communicating with customers of any level.
  • Multisport card
  • Private health insurance
  • Subsidized meals
  • Availability to work remotely
Prosimy o dopisanie klauzuli: "Zgadzam się na wykorzystanie przez firmę Grafton Recruitment Polska Sp. z o.o. danych osobowych w celu pośrednictwa pracy (posiadania i przetwarzania przekazanych danych osobowych oraz ich udostępniania klientom w ramach prowadzonych projektów rekrutacyjnych) zgodnie z obowiązującą Ustawą o Ochronie Danych Osobowych (Dz.U.2002 r. Nr 101 poz. 926) aż do momentu pisemnego wycofania zgody. Potwierdzam, że zostałem poinformowany o prawach do zmiany, dostępu i ochrony tych danych".

Ogłoszenie archiwalne