sharing the costs of sports activities
Nexthink Service Coordinator
Atos Poland Global Services Sp. z o.o.
Greater PolandGreater Poland
- offer expired a month ago
- contract of employment
- specialist (Mid / Regular)
- home office work
- remote recruitment
SPOC for the Customer, Account and Ops Head for EUCA service
Accountable for on-going EUCA operations for the customer service monitoring, investigations and remediation plans preparation/execution pre-emptive ticket approval,
Validation of reactive and pre-emptive investigations, quality check (Sufficient problem information and justification for creating a ticket);
Scheduling and controlling daily workload, based on a pool of qualified Analysts; (backlog monitoring, workload monitoring, ticket priority and KPIs);
Ensuring all the pre-emptive ticket proposals are accurately communicated internally and shared with SDM to ensure customer approval
Supporting identification of the correct Tower/Service line/support group that should address problem resolution (via SPOC/TSM contacts); Ensuring activities are ticketed, assigned and recorded as required.
Overseeing EUCA service production plan, based on Change & Maintenance Calendars (CMC), forecasts and historical data;
Accountable for maintenance of Customer Nexthink infrastructure, release management, capacity management etc.
Accountable for EUCA reporting produced for Customer and Account team; Tracks & traces monitoring tasks, reactive and pre-emptive investigations, technician workload for supported customers
Supports long term resource planning in terms of required skills and quantity of staff based on adequate workload forecasting
Accountable for quality of activities executed by EUCA team;
University degree and some experience in IT environments
Excellent verbal and written English (B2+);
Strong communication skills,
Proactive business-oriented attitude to achieve agreed targets
Creativity in resolving issues in a timely manner; escalating if required
Ability to work independently as well as in the team;
Working knowledge of Processes Management frameworks such as ITIL v3 (certification not required, but is a plus)
Ability to manage multiple high priority efforts/competing priorities and flexibility to adjust to changing requirements, schedules and priorities; assertiveness
High motivation for self-development
Knowledge of MS Windows 7, 8 and 10 platforms’ administration aspects
Experience with administration & troubleshooting of Microsoft System Center Suite applications and tools, especially SCCM
Knowledge of MS Office (Word, Excel, PowerPoint)
Knowledge and hands-on experience with Nexthink are highly appreciated
What we offer
At Atos, great working conditions will always come without conditions.
Shape the future of digital.
And your too.
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
no dress code
extra social benefits
employee referral program
global IT projects
Apply to work at Atos
Atos Poland Global Services Sp. z o.o.
At Atos, as a global leader in secure and decarbonized digital
business technology, we work together with companies and
industries around the world.
AI, IoT, big data & analytics, cybersecurity, cloud, edge computing
and sustainability… shaping the future of the information space
with our clients is exciting yet challenging.
That is the reason why at Atos, together we bring the diversity
of our people’s backgrounds and skills to make choices that
will have positive economic, social and ethical impacts
on business and humanity tomorrow.
At Atos, the future is our choice.
Atos offers IT infrastructure management services, IT systems integration, outsourcing and IT consulting.
We are also the worldwide IT partner of the Olympic and Paralympic Games.
We employ over 110,000 employees worldwide, and thanks to our presence in 73 countries, we offer our clients expert services of the highest quality with global reach.
Atos has been operating in Poland for over 20 years. We are present in 6 cities in Poland - Bydgoszcz, Wroclaw, Warsaw, Lodz, Opole and Krakow.