Oferta pracy

Nexthink Service Coordinator

Atos Poland Global Services Sp. z o.o.

  • Lower Silesia

    Lower Silesia
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • remote recruitment

Your responsibilities

  • SPOC for the Customer, Account and Ops Head for EUCA service

  • Accountable for on-going EUCA operations for the customer service monitoring, investigations and remediation plans preparation/execution pre-emptive ticket approval,

  • Validation of reactive and pre-emptive investigations, quality check (Sufficient problem information and justification for creating a ticket);

  • Scheduling and controlling daily workload, based on a pool of qualified Analysts; (backlog monitoring, workload monitoring, ticket priority and KPIs);

  • Ensuring all the pre-emptive ticket proposals are accurately communicated internally and shared with SDM to ensure customer approval

  • Supporting identification of the correct Tower/Service line/support group that should address problem resolution (via SPOC/TSM contacts); Ensuring activities are ticketed, assigned and recorded as required.

  • Overseeing EUCA service production plan, based on Change & Maintenance Calendars (CMC), forecasts and historical data;

  • Accountable for maintenance of Customer Nexthink infrastructure, release management, capacity management etc.

  • Accountable for EUCA reporting produced for Customer and Account team; Tracks & traces monitoring tasks, reactive and pre-emptive investigations, technician workload for supported customers

  • Supports long term resource planning in terms of required skills and quantity of staff based on adequate workload forecasting

  • Accountable for quality of activities executed by EUCA team;

Our requirements

  • University degree and some experience in IT environments

  • Excellent verbal and written English (B2+);

  • Strong communication skills,

  • Proactive business-oriented attitude to achieve agreed targets

  • Creativity in resolving issues in a timely manner; escalating if required

  • Ability to work independently as well as in the team;

  • Working knowledge of Processes Management frameworks such as ITIL v3 (certification not required, but is a plus)

  • Ability to manage multiple high priority efforts/competing priorities and flexibility to adjust to changing requirements, schedules and priorities; assertiveness

  • High motivation for self-development

  • Knowledge of MS Windows 7, 8 and 10 platforms’ administration aspects

  • Experience with administration & troubleshooting of Microsoft System Center Suite applications and tools, especially SCCM

  • Knowledge of MS Office (Word, Excel, PowerPoint)

  • Knowledge and hands-on experience with Nexthink are highly appreciated

What we offer

At Atos, great working conditions will always come without conditions.

Shape the future of digital.

And your too.

#TheFutureIsOurChoice

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • integration events

  • dental care

  • no dress code

  • extra social benefits

  • christmas gifts

  • employee referral program

  • charity initiatives

  • global IT projects

  • new technologies

Recruitment stages
1

Apply to work at Atos

2

Screening

3

Interview

Atos Poland Global Services Sp. z o.o.

At Atos, as a global leader in secure and decarbonized digital

business technology, we work together with companies and

industries around the world.

AI, IoT, big data & analytics, cybersecurity, cloud, edge computing

and sustainability… shaping the future of the information space

with our clients is exciting yet challenging.

That is the reason why at Atos, together we bring the diversity

of our people’s backgrounds and skills to make choices that

will have positive economic, social and ethical impacts

on business and humanity tomorrow.

At Atos, the future is our choice.

Scroll to the company’s profile

Atos offers IT infrastructure management services, IT systems integration, outsourcing and IT consulting.

We are also the worldwide IT partner of the Olympic and Paralympic Games.

We employ over 110,000 employees worldwide, and thanks to our presence in 73 countries, we offer our clients expert services of the highest quality with global reach.

Atos has been operating in Poland for over 20 years. We are present in 6 cities in Poland - Bydgoszcz, Wroclaw, Warsaw, Lodz, Opole and Krakow.