Night Manager

Your responsibilities

• Consistently offers professional, engaging and friendly service

• Understand and promote the hotel’s vision, leaders job results list, and departmental vision

• Provide night shift supervision for the entire Front Office team, which includes front desk agents, butlers, concierge, and bell/door Colleagues

• Ensures all daily, monthly and quarterly night reporting is completed on a timely basis

• Handle all guest related issues and oversee and address any challenges in any area of the hotel to ensure during the Manager on Duty shift

• Coach and counsel the Front Office team to provide exemplary guest service

• Lead by example and sustain an environment of Respect, Integrity, Teamwork, Empowerment and positive employees’ relations

• Develop and maintain standards for the department, while adhering to Raffles’ score standards

• Provides direction and support to line associates in their daily tasks relating to their positions

• Supports daily and weekly selling strategy in accordance with yield recommendations and promotes maximizing of revenue and occupancy on a daily basis

• Ensuring that all job check lists have been completed daily

• Adhere to and sign off on all clerk cash handling, balancing of shift closings, and adjustments

Our requirements

About Accorhotels

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

ABOUT ACCOR

Accor is a world leading hospitality group consisting of more than 5,000 properties and 10,000 food and beverage venues throughout 110 countries. The group has one of the industry’s most diverse and fully-integrated hospitality ecosystems encompassing luxury and premium brands, midscale and economy offerings, unique lifestyle concepts, entertainment and nightlife venues, restaurants and bars, branded private residences, shared accommodation properties, concierge services, co-working spaces and more. Accor also boasts an unrivalled portfolio of distinctive brands and approximately 300,000 team members worldwide. Over 65 million members benefit from the company’s comprehensive loyalty program ALL - Accor Live Limitless - a daily lifestyle companion that provides access to a wide variety of rewards, services and experiences. Through its Planet 21 – Acting Here, Accor Solidarity, RiiSE and ALL Heartist Fund initiatives, the group is focused on driving positive action through business ethics, responsible tourism, environmental sustainability, community engagement, diversity and inclusivity. Founded in 1967, Accor SA is headquartered in France and publicly listed on the Euronext Paris Stock Exchange (ISIN code: FR0000120404) and on the OTC Market (Ticker: ACRFY) in the United States. For more information visit group.accor.com or follow Accor on Twitter, Facebook, LinkedIn and Instagram.